The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Best experience ever dealing with tradesmen
This is the best way to buy appliances, not only do you get the best possible price, but with the use of the associated installers, the products get delivered and installed all at the same time. The installers where polite, clean and easy to deal with. They went out of their way to make sure that the products were installed correctly and to my satisfaction. Best experience ever dealing with tradesmen. Thank you. Alison, West Pymble, NSW
Professional, efficient and courteous
Once again Appliances Online has exceeded my expectations
by responding to my problem within an hour of contacting you. Thank you
so much for your advice. I have been so impressed with your
customer service. At a time when retailers are having a difficulty, your
service made the whole purchasing process easy beyond belief. Prior to
ordering from you I visited ****, **** and **** retail stores. I was amazed by how unhelpful and disinterested retail
staff in each store were. I had to interrupt staff as they conversed
with one another. At no time was I asked did I need assistance. And
despite the fact that I really HAD to buy a washing machine I left
without purchasing anything.The whole process of shopping online was
just so easy with your company. And the free delivery was also much
appreciated. And to that end the delivery staff were very professional,
efficient and courteous. They were very good representatives of your
whole service.So thank Jane, Balmain, NSW
I am stoked and will certainly buy from you again
We just had our new fridge and washer delivered, we ordered on Friday and were delivered to Nelson Bay on Tuesday. The delivery guy rang an hour before arrival as I requested. I was expecting to be required to help unload as in previous purchases from others, but not so with you guys. The chaps that delivered it were efficient and very courteous and had them unpacked and installed in double quick time. Hey they even took the packings away. How great is that! I am stoked and will certainly buy from you again. JLC Nelson Bay Jim,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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