The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great service and highly recommended
Just wanted to say what a great experience it was using Appliances On Line again. Id previously bought a new fridge - which was a great experience - so when my washing machine died I immediately shopped around and came back to the best deal at Appliances On Line. I even changed my mind the day before delivery - Id realised new machine was too big for space! Not a problem to change size and funds were transferred back into my account the same day. Delivery guys rang and confirmed when to expect them and they fitted and took old machine away - no problems. Great service and highly recommended for those a little unsure of shopping over the net. I have no doubts Ill be back again when my next problem comes up - hopefully a few years from now!! Liz, Randwick, NSW
Professional and polite
I recently ordered on line a washing machine from your company. All is well with the machine. The two men who delivered the washing machine were extremely professional and polite. As they were the only people we spoke to directly, I would like to say thank you and we will be using your company for all our white goods purchases from now on. It is a nice change to receive good service. Wim, Hope Island, QLD
Excellent service
Thank you Appliances online. I bought 2 of your products during January - a Samsung washing machine/dryer combo and a Haier chest freezer. Both excellent products & at a great price. I dealt with two different customer service reps both were highly professional and soooooooo helpful. The delivery was when it was convenient for me and the delivery guys were wonderful, courteous and happy to help. This is an excellent service, and the people who work at/for AppOn exceptional:-) Many thanks Yvette, St Kilda, Victoria
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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