The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
en fixed the problem in 2 days and had a new dishwasher delivered to us
Hi There, Just wanted to say thanks to Ben who gave us great customer service. We had massive problems with the supplier of our dishwasher which went on for a month.. Ben fixed the problem in 2 days and had a new dishwasher delivered to us. Please pass on our thanks. Mary,
Exemplary----price, customer service, communication
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee, Hope Island, QLD
Whole transaction and delivery was exceptional
I want to congratulate you on your service. The dryer we bought from you was priced competitively and the whole transaction and delivery was exceptional. I will not hesitate in using you again when the need arises. Thanks again, David David,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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