Even as I was being shown the Electrolux ultra pet in the store, I said "that latch looks rather flimsy". The sales person assured me it was not and that they had never had one returned for that reason (more to follow there). Sure enough, within a month, the latch disintegrated. But it was much worse than I suspected; the latch formed a critical seal between the suction unit and the refuse canister, so you cannot continue to use it. So I called the store, they said, call Electrolux and tell them you have the Platinum plan... Hence the reason the store never had one returned. But there's more... Electrolux didn't arrange to have it fixed, they told me to call a 3rd party repair facility and coordinate the repair myself. Next time, I'll get the Hoover. One other thing is that the carpet cleaning head doesn't have any wheels, so you basically have to scrape it along, actually fighting the suction... It's not very smooth.

The product is easy to use. I love that it is cordless.

I bought it a month ago and am very happy with my new helper. I like that the brush is able to move 360 degrees, and how easily I can clean it (in fact the brush cleans itself on its own, you just have to press a button with your foot while vacuuming). I am fond of a little flashlight installed in front of the brush, so you can see every tiny piece of stuff you need to clean, as it's highlighted! The vacuum is easy to take to pieces and wash after having done its job, so keeping it in order is not a big deal at all.