The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
8.00am Here on time! 10.00am - doing my second load of washing
I ordered a new washing machine last week, and asked for delivery today. 7.30am received phone to let me know the delivery would be in 30 minutes. 8.00am Here on time! 10.00am - doing my second load of washing. Brilliant service! The delivery men were polite and efficient. They connected my new machine and took the old (22 years old!) machine away for me. You can't ask for better service than that. Thank you so much for the wonderful customer care. PS. The washing machine is fantastic and at a great price! Rhonda,
Terrific after sales services
Just saying thank you for terrific after sales services; my washer was fixed in 48 hours by a local contractor under your excellent extended warranty system Ann, Cooran, QLD
The whole process was exceptional
I have recently purchased a fridge and a washing machine through Appliances Online. I have found the service to be exceptional. From
the low price of the units and free delivery and removal, to the
delivery guys who were exceptionally friendly and helpful. They removed
the old units, were careful not to damage my walls, took away all the
rubbish, swept the floor, installed the new units (even placing my dryer
back on top of the new washing machine), and even waited for 15mins
while I waited for my house key to turn up (long story that you don’t
want to hear about). The whole process was exceptional. Unfortunately I can’t remember the names of the
delivery guys, but I’m sure you will be able to look them up through my
delivery address, to commend them personally. I will definitely use you again in the future and I go out of my way to recommend you to my friends. Cameron, Burnley, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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