The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Ordered one day, delivered the next (on time)
To the staff of AppliancesOnline: I have just received my brand new clothes dryer which is the second appliance I have bought from you this year. Just wanted to say thanks so much once again for your fantastic service. Ordered one day, delivered the next (on time), all set up and the rubbish taken away. Brilliant! Driving around to the convential stores to save $20 just isn't worth the trouble, when I can sit comfortably at home and receive such great customer service. Will recommend you to all my friends! Thank you. Michelle,
A completely hassle free transaction
Our washing machine died yesterday morning. We ordered a new one from you guys (cheaper than retail prices woo!) just before lunchtime. I was kept up to date with the progress of our order through SMS, and received a phone call this morning giving us a window for delivery as promised. Our brand new washing machine was delivered (for FREE) this morning BEFORE 10am. It was installed (for FREE) and our old washing machine removed (again for FREE). Thank you for a completely hassle free transaction and fantastic service. I can't see us shopping for appliances anywhere else in the future and I will be recommending Appliances Online to anyone who will listen! Sara, Footscray, VIC
That the replacement has arrived as is installed and working
Hi Andrew, just to let you know that the replacement has arrived as is installed and working. Many thanks for the prompt service - we are looking to buy a house sometime in the not too distant future and we will definitely be looking at AppliancesOnline for any new stuff we may need. I'll also be quite happy to recommend you to friends. Barry ,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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