The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Winners all round.
Excellent website. Easy to compare products with all specs. I needed a dehumidifer and did all my research between the various online stores and Appliances Online with purchase within 15mins. Too easy. Purchased online on a Wednesday night at 10pm and took delivery of my item on Monday morning before 10am, perfect! I will be purchasing other whitegoods from here. Good on you for beating the bricks n mortar stores & focusing on customer service. Winners all round. Zarishteh, Lilyfield, NSW
This must be what good customer service looks like
Hi,
I would just like to write to say thank you for your promised fast delivery. When I read on the online receipt that I would get a phone call in the morning and then delivered within 2 hours from that time I laughed to myself thinking yea right I will believe it when I see it.
Well to my surprise your delivery man rang me up at 710 this morning and delivered it by 830. I couldnt believe it this must be what good customer service looks like? been a while since I have seen it. The bloke also had a great attitude and a good phone manner when he called me especially for a delivery driver. If I had the $$ on me I would have tipped him for the great Customer Service, being punctual and having a good attitude you just dont find this anymore.
Thanks
Zach, Bellbird Park, QLD
Great price
Excellent service,fast friendly delivery, great product....what more can you ask for!!!!...Oops...great price too.
Kaye, Woody Point, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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