After three replacements of my Veruo Next with Areoccino 3, I suggest you avoid purchasing Vertuo Next... my original and all three replacement machines leaked underneath, this leaking was especially bad during the cleaning cycle. I had to accept my fourth machine with leaking as the warranty period is based on the warranty expiry of the original machine and my original machine warranty expired just weeks after my third replacement machine arrived... I had to setup my fourth machine to operate over a tray to catch leaking water. This looks ugly and takes up significant flat surface space (bad) but its much easier than mopping up water and drying up underneath the machine. Then, the little bucket that holds the capsule started cracking up. Initially, a small crack appeared; then a piece broke away, resulting in coffee leaking into the catcher basket. I called Nespresso again, asking whether a part was available to replace the existing bucket. Nespresso evaluated the breakage using their remote viewing via remote viewing on my mobile phone camera. The person was very sweet, and they agreed it didn't look good and suggested I could send in my machine for a paid evaluation and repair as Nespresso doesn't sell spare parts, and also offered a paid repair which I declined.

So disappointed. Had continued issue with water pump malfunction. Had to send 2 back while in warranty. Now the 3rd one has kicked it in too! Previously I had an original Citi and had it for 6 years before it had to be retired. Now I’m wondering is it worth getting it repaired. Or to just try something else. When the coffee machines were made of metal that was great but since it changed to recycled plastic quality has been sacrificed. Yes I get trying to be sustainable but at what expense? Then amount of returns due to faulty parts is adding to the landfill, which you guys pride on trying to reduce.

We got one of these, and the lid was difficult to close from day one, you needed 2 hands. We didn't know that was normal until we used a friends. Once it's a year old, the constant flashing lights and maintenance it requires is not acceptable. They need to allow you to send these off to a specialist maintenance tradesman. These machines should last at least 3 years imo.