Have just had another one fail which is my second machine in 3 years - outrageous when you take into account the price and reputable manufacturer. Be mindful when you get a replacement it takes over the balance of the warranty so although this one has fallen well short of the 2 year warranty it's for the dump. I enjoy Nespressos coffee so will probably have to get a higher quality model and hope it doesn't happen again.

We got one of these, and the lid was difficult to close from day one, you needed 2 hands. We didn't know that was normal until we used a friends. Once it's a year old, the constant flashing lights and maintenance it requires is not acceptable. They need to allow you to send these off to a specialist maintenance tradesman. These machines should last at least 3 years imo.

It has given me the perfect coffee experience expected from Nespresso, however, machine broke down close to 2 years mark, got a replacement machine that doesn't work right regularly--suspected a refurb machine--and finally completely broken with the head unit falling apart.