The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Rare thing to experience these days
We purchased our washing machine through 'Appliances Online'
over the phone. Although there was a mix up at first about
the machine being in stock and then not in stock, the
customer representative (a lady, who's name I cannot
recall)kept in regular contact with me and did all she could
to ensure our machine came ASAP, and it did! We were very
pleased.
Only two weeks later, we had a problem with the machine's
seal and it seemed that the manufacturer was claiming that
they were not responsible to fix the issue. Your
representative, Georgia Kia made an A+ effort to help us,
being understanding as well as offering a loan machine until
the problem was resolved. As it turned out the machine was
fixed, under warranty and seems okay for now but I felt that
my gratitude to Georgia needed to be mentioned to the
management and/or Directors of 'Appliances Online' . Georgia
made me feel like someone cared about what was
happening...that is a rare thing to experience these da Deborah, Point Cook, VIC
One of the best shopping experiences I have had
The staff were helpful and courteous at all times. Calls were answered quickly, unlike many places where you have to hold on forever, and when people said they would ring back they did. And the prices were excellent. Also, the delivery people were great. We have a difficult site for access, but deliveries were on time, and without complaint. And the packaging and old appliances were also taken away. All in all, one of the best shopping experiences I have had. I would recommend Appliances Online to anybody. Colin, Lugarno, NSW
Driver phoned first as requested
Received delivery this morning and your driver phoned first as requested and removed the old washer. Your service is outstanding and you can be assured I will recommend your company. Many thanks. Diana,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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