The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
FANTASTIC SERVICE
Hello
I refer to the below message, and advise - THE EAGLE HAS LANDED....!!
Many thanks for the amazing service..
NEVER EVER - have I experienced such professional communication, service, nor
the satisfaction of dealing with such a VERY well organised company.
You certainly have the systems in-place to ensure smooth speedy dispatch and
guaranteeing client satisfaction.. A virtue which is long LOST with most
retailers these days!!
I only ordered this item YESTERDAY AFTERNOON and here I am AT 9:20 AM the very
next MORNING with the appliance delivered to my door...by a most polite
attentive courteous delivery driver!!!
FANTASTIC SERVICE - AND to top it all off, I received TWO communique's earlier
this morning, one as TEXT and one by a clear concise courteous phone message (as
I didn't even have my mobile ON at that time of the morning..YET!!!) and next.
doorbell rings and here it is - AT 9:20 AM...!!! (all the way from Sydney TO
Port Macquarie) AMAZING!!!!
Kenneth Eather, PORT MACQUARIE
Proffesional and helpful
I am writing to thank you for your wonderful customer service. After
ordering this product from ****, waiting 3 weeks and still not
receiving a product, I cancelled the order and placed one with your
company instead. My product arrived in less than 2 days! The delivery
driver was wonderful, calling at 8.15am, and arriving by 9am. He was
proffesional and helpful, carrying the product through the house and
into it's place. I will not hesitiate to tell every-one to use your
company instead of retail outlets. I placed the order over the phone
after veiwing the website and the phone operator was honest and helpful.
It is very refreshing to find a company that actually delivers on it's
promises. Thank-you. Catherine, Delahey, VIC
Very impressed with the sevice
I was very impressed with the sevice when I purchased my washing machine. After the delivery men left there was a leak and I phoned the company straight away. They had the delivery men return in a short space of time to fix the problem. It was not a fault with the maching just a small connection problem easily fixed. Everyone was very polite and helpful. I would try appliances on line for any other white goods before trying any other supplier. June, Westmead, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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