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Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great work Appliances On Line
I don't give accolades unless the service is special. I ordered on Sat at 17:30. Delivery was confirmed 15 minutes later by phone. Appliance arrived on time. It was exactly what I ordered, packed correctly, and $30% cheaper (delivered) than I could get it from a local supplier. I live in a coal mining town 1000kms from Brisbane. Great work "Appliances On Line". Bob, Emerald, QLD
With service like this I will be buying from you again
I would like to bring to your attention the efficient and quick service delivered by two of your workers - Jim and Nathan.
Last night I had a LG refrigerator delivered and the item had a paint chip right in the middle of the door. So the fridge was not plugged in or used. I was given the choice of a discount or a replacement fridge. As we have guests arriving from the US tomorrow morning, I could not wait till Fri for a replacement fridge so I accepted a discount on the purchase price. Nor did I want our old fridge sitting in the middle of the dining room til Friday. I was assured that the old fridge would be removed tonight.
Well this morning Jim and Nathan arrived, took the old fridge levelled off the new fridge and were most personable and pleasant in their manner, as well as being efficient in their job.
I would like to thank you for arranging the prompt pickup of the old fridge and compliment Jim and Nathan too.
Two years ago we bought a washing machine from you and now a fridge. With service like this I will be buying from you again and will be telling all our friends about the great prices and service your company offers.
Thank you very much. Tony,
I will definitely be using you again
Just wanted to let you know how impressed we were with your service. The speed of delivery, the updates on my order were all fantastic. Also super impressed by the no mess after installation of our new machine. I will definitely be using you again and will be, (have already started) recommending you to friends. Thank you very much. Very happy with my machine too…..although I did have a lot of washing to catch up on over the weekend…… Laurice, Pelican, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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