The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Best customer service we have ever received
I am emailing today to bring to your attention a very valuable staff member of yours.
After purchasing a Samsung fridge from Appliances Online we experienced repeated issues with the fridge. After being constantly passed between Samsung and Lumley, the extended warranty company, we were left with a substandard fridge with no-one willing to take responsibility. I contacted Sally who, on every occasion was courteous, helpful and patient. Sally took control of the situation and liaised with all parties and eventually exchanged the fridge for a Westinghouse.
Our experience with Sally has been so positive we intend to purchase all future products through Appliances Online and would happily recommend the company to others. Sally is a genuine asset to your company and has provided us with the best customer service we have ever received by far.
Congratulations on such a fantastic employee. Jayne, Cooks Hill, NSW
Thankyou for the amazing service
Hello there, just wanted to say thankyou for the amazing service and prompt delivery on this machine. I will definately be using your business again and will be recommending you to friends and family. Many thanks.
Sue, Lane Cove, NSW
I can always rely on this site
I can always rely on this site to get me the right product
with no hassles and gives me enough information to choose
the product thats right for me. I can shop online here and
know exactly what I'm getting without having to go into a
store. Mikki, Gordonvale, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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