The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great customer service
I just wanted to say a big thank for my new fridge which was delivered today. This is the first time that I have used an online company to purchase a major appliance and I have to say it was a very positive experience.I also wanted to mention how much I appreciated the great customer service I received from Brian. I contacted your company yesterday needing a fridge urgently and the fridge I wanted was not in stock. Brian took the time to see what my requirements were and was able to recommend an alternate fridge which could be delivered next day. That is what customer service is all about so thank you. I will definitely recommend Appliances Online to family and friends. Elly, Riverwood, NSW
Terrific service
Thank you for the terrific service, never bought anything online before, but will in future if needed. Was delivered on the 11th great stuff. Delivery person was very polite as well. Gerry, Zilzie, QLD
They took the rubbish! They Installed the fridge!
I personally don't normally have the time to write Testimonials, however in this circumstance I have taken the time left over from the Fantastic service that Appliances Online provided to write one. My Fridge is better than described at a Fantastic Price and the service was more than excellent. My delivery window was EXACT! Thanks very much to Tony and Son... They took the rubbish! They Installed the fridge! It really doesn't get any better than that! When I called Appliances Online the same man I spoke too serviced all of my inquires from measuring to helping me decide what fridge was best for my needs so another HUGE Thank you to Andrew. I wish more companys were like this, I would recommend them to anyone!! Keep Up The Good Work! Jo Pullen Jo,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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