This is the second kettle I bought thinking the cracked lid issue would have been resolved but alas! The lid still cracked badly. I searched for a replacement part since there seem to be screws to remove it but I have not seen where I can get one. Please advise if there is a place to purchase the plastic part of the lid. I hesitate to buy another if this issue is not resolved. I love the wide mouth so I can get my hand in there to clean out the hard water scaling! Otherwise it is a great product!

After almost 2 years, the top plastic window seems to have cracked inexplicably. As it was not covered under warranty according to Breville, they offered a discounted purchase option for a replacement. Whilst this is helpful, it did leave a question mark as WHY the top plastic window cracked? Fortunately the crack was no so large as to drop pieces inside the kettle, it could potential be an issue to consider if you plan to use this model. The replacement kettle which we purchased from Breville works OK so far.

Rust inside kettle is disappointing. Not standing by your product is a major concern for me.