I've had this kettle for several years. We're very happy with the capacity, the quick boil, the (mostly) metal interior, and the soft-open lid. Unfortunately, at this point the lid, the switch surround, and the plastic around the level window have all cracked and are actually shedding pieces. I wish there was a way to get repair parts!

After almost 2 years, the top plastic window seems to have cracked inexplicably. As it was not covered under warranty according to Breville, they offered a discounted purchase option for a replacement. Whilst this is helpful, it did leave a question mark as WHY the top plastic window cracked? Fortunately the crack was no so large as to drop pieces inside the kettle, it could potential be an issue to consider if you plan to use this model. The replacement kettle which we purchased from Breville works OK so far.

A good kettle. Much improved on my previous soft top kettle as the soft top cracked. This one seems to have used a different material in that area. I had no problem buying a similar kettle. My previous one lasted a long time.