I've had this kettle for several years. We're very happy with the capacity, the quick boil, the (mostly) metal interior, and the soft-open lid. Unfortunately, at this point the lid, the switch surround, and the plastic around the level window have all cracked and are actually shedding pieces. I wish there was a way to get repair parts!

After 9 years still working perfectly.

This kettle has worked well for us. I like the design of it and boils quickly. However, the plastic lid has completely cracked and nothing can be done to fix it. We take excellent care of our appliances so it’s not user’s error. It’s a manufacturer defect. I’m needing to replace; however, the reviews for other kettles by Breville seem not as good either. I’m disappointed that the quality has gone down and there’s nothing to be done to fix it but to purchase another one.