I've had this kettle for several years. We're very happy with the capacity, the quick boil, the (mostly) metal interior, and the soft-open lid. Unfortunately, at this point the lid, the switch surround, and the plastic around the level window have all cracked and are actually shedding pieces. I wish there was a way to get repair parts!

I should have read these reviews before I bought this kettle. Just four weeks after the 12 month warranty expired and our kettle has also developed a crack in the lid window that is letting steam escape. Clearly this is a problem with this model that will never be addressed. During these economic times we decided to go cheaper after having 2 of the Breville Smart Kettles. Big mistake. Now changing brands.

This is the second kettle I bought thinking the cracked lid issue would have been resolved but alas! The lid still cracked badly. I searched for a replacement part since there seem to be screws to remove it but I have not seen where I can get one. Please advise if there is a place to purchase the plastic part of the lid. I hesitate to buy another if this issue is not resolved. I love the wide mouth so I can get my hand in there to clean out the hard water scaling! Otherwise it is a great product!