Sadly my THIRD Breville BKE700BSS Soft Top Pure Countertop Electric Kettle, is failing. I purchased this third one on November 25, 2022. Now this third kettle has the same disease as the first two. The POOR QUALITY heat-sensing auto cut-off switch is not working AGAIN. The kettle is great when it works, but I hate it when it fails.

This tea kettle would be perfect if it didn’t have a defective lid. The plastic has cracked in multiple places. It will harbor germs that will drip back into the kettle due to condensation. I can’t find a place to purchase a new lid. For such an expensive tea kettle, you should have replacement lids on your site. I liked everything else about the kettle. Unfortunately I had to purchase a new kettle - a different brand - as a replacement (with no plastic or glass).

This is the second kettle I bought thinking the cracked lid issue would have been resolved but alas! The lid still cracked badly. I searched for a replacement part since there seem to be screws to remove it but I have not seen where I can get one. Please advise if there is a place to purchase the plastic part of the lid. I hesitate to buy another if this issue is not resolved. I love the wide mouth so I can get my hand in there to clean out the hard water scaling! Otherwise it is a great product!