The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
People who are obviously customer focused
I would just like to compliment you on great service. I had a courtesy
call from a very nice man this morning advising that my Insinkerator
would be delilvered this afternoon. My item has just been delivered by
two very nice courteous young men who are a credit to your company.
Thank you for make this purchase hassle free and for having people who
are obviously customer focused. Won't hesitate in recommending you to
friends. Thanks again. Lesley, Tweed Heads South, NSW
I will sing the praises of Appliances Online
Dear Appliance Online Team,
This time last week we went into our local H***** N***** store only to walk out disappointed. After arriving home I researched other major white good retailers and came across Appliances Online. I thought to myself, self I thought, the service cant be any worse I sent through an online enquiry in the first instance and the reply was prompt and positive!
I write to you today to say thank you!
From the first e-mail received by Dennis through to Will who took my order and explained everything in detail, and to Michael and his offsider who delivered the goods. I will sing the praises of Appliances Online and tell everyone of your professional and courteous manner. Thank you for everything and when we need new white goods we will shop online through Appliances Online.
Please keep up the great service!
Michael, Bundanoon, NSW
You are an asset to your company
I wanted to personally write and thank you for your great service at a time when I was very frustrated. I bought a washing machine from you in December 2006, a Samsung JV1455. In May it stopped working and since then I have had 4+ service calls over 4 months with the machine going to and from the workshop for repairs numerous times. Even after speaking to Samsung I could not resolve this. Thank you for understanding and delivering me a new machine shortly after our discussions. You are an asset to your company, so keep up the great work as this sets you apart. I will definitely recommend you and make my next appliance purchase from Appliances Online. Ian,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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