I bought this over 12 -24 months ago. I've used it half a dozen times in total and the black non stick is coming off. I am so carefully and very meticulous when cleaning or removing the toastie. I don't use any abrasive utensils and I clean with a sponge. The bread sticks and the toastie rips. I had a jaffle/toastie maker for years growing up. I wanted a Breville as it's an original icon brand. But so disappointed. I wish I had ove returned or done something sooner. It was terrible from the 1st couple of toasties. Incredibly hard to clean too with all the edges. Cheese is stuck in every crevice. The result an average ripped toastie then spend 20 mins cleaning so it's hygienic for next time. How truly disappointing. These cheap throw away appliances aren't made to last anymore.

It all started off well! Easy to use and made great tasting toasties. However after a couple of weeks of use the non stick coating washed off and now it's a real pain to use with every sandwich sticking. I want to love this toaster but feel the quality disappeared too quickly.

The non-stick coating lasted approximately three uses! The bread bonds so securely to the diagonal cutter that the sandwich is pulled apart when you open the wretched device. We've tried butter, olive oil (but not spray!), margarine etc. before use to mitigate the adhesiveness of the food materials to the surface but to no avail. Making a toastie now involves an unjustifiable investment of time due to the industrial cleaning process needed after each use. Non-stick???....Extra-stick I say. Sadly we can only recommend this product to people we don't like.