We’ve had is for over 10 years now. Use it daily; reheat dinner, make pancakes, eggs, frozen finger foods, pizza … absolutely everything. Love the fact that you can control the height of the cover. The flat grill allows for a variety of food to be prepared. Wish it was a tad bitter.

Greetings, There is much to like about this appliance and a couple of severe design failures. 1- The most obvious complaint is the lack of an on/off switch 2- The most important and safety related complaint is the poorly designed clip system for attaching the grill plates. This "innovative" design keeps letting the plates release and fall down "while hot". I have done my best to secure the clips, but they need a redesign with two latching clips instead of only one in the center at the top. This is really annoying, dangerous and BAD. Even if the latch clips were made of a thicker gauge of metal might help.

My parents got this when they got married, nearly 14 years ago, we have made so many panini's for over a decade with this thing, in my opinion, grilled cheese only tastes good from this thing, I make pizza sandwiches, while my parents make regular old sandwiches better, bread finally tastes good, keep selling this if we have to replace ours!