I'm perplexed by the negative reviews listed below. We purchased this product almost 2 years ago and have had nothing but a great experience with it. We use it multiple times a day. It's a work-horse. No leaking. Lid operates beautifully and everything is well-built and durable. Beautiful design, great-tasting, safe hot water every time.

It works perfectly and is less noisy that other. The crystal is more strong and it works great. I would prefer the other with the different temperatures but this work great.

Like others have said, the lid doesn't work, so now it is open all the time. Which, by comparison to other reviews, is the preferable broken position since I can easily refill the kettle. The automatic stop also doesn't work anymore, so have to watch for water to boil. Looks nice though! Design needs some serious work.