I've had two of these in a row now. The surface eventually died on my original one (I'm a very heavy user) after 3 years. Have had my current one for two and is holding up well. Glad to see the design change in the top plate so there's now no drips behind the unit and the catch tray works perfectly. I'd say I use this daily with everything from sandwiches, grilling meat, awesome crispy bacon and even pancakes are surprisingly good. When my current ones surface gives up, I'll definitely be replacing it with the same unit.

[This review was collected as part of a promotion.] We purchased this as an upmarket replacement for our old much loved cheaper model plain sandwich press which unfortunately eventually died Alas I don't know if this is normal or just an issue with our machine but this new model doesn't actually toast the sandwiches - it just makes them wet and slushy - it doesn't matter what setting we use on the temp dial (even sear is useless) The insides do warm up - the cheese melts and so on but the bread is never toasted - just wet I'll probably just opt for the plain Toast & Melt version with the two flat plates and no controls and hope it's like our old press

This was given to me as a gift. It doesn’t quite do what I wanted, but I could only find that out by opening it and using it. Your warranty registration process does not include ‘received as a gift’ as a ‘purchase’ option. The gap between the surfaces is too large for what I want to do.