It can take a really long time to exit the "cooling" phase and begin entering the making ice cream phase. This makes the expected time that you Google feel a little deceptive, but otherwise it makes great ice cream

Fabulous ice cream maker that’s very easy to use and produces well churned delicious ice cream every time. I’m very pleased with my Sage Smart Scoop, even in the hot summer it coped well, still able to produce wonderful ice cream that tastes so much better than any shop bought ice cream. For quick and easy ice cream use a tin of condensed milk, a cup of milk and a 300 ml pot of whipping cream or double cream along with a teaspoon of vanilla to make a litre of vanilla ice cream. Mix together in a jug and pour into the Smart Scoop pan when it’s ready, then press start and wait for the nicest ice cream ever. The ice cream is edible and soft on the hardest setting, it needs to be soft enough to get it out and into an ice cream container to go into the freezer. You can add swirls of other things at this stage, like fruit sauces or hazelnut chocolate spread. I just wish this ice cream maker came with a recipe book, but there are lots of ice cream recipe books out there. One thing I do like about this Sage one is the delightful ice cream van tune at the end, it makes me smile every time.

Don't try to make good ice cream without it.