The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thanks so much for doing all your website promised without a hitch
Thanks so much for doing all your website promised without a hitch. We were most impressed by the service you provide and would certainly consider purchasing other appliances from you. We hadn't expected the hour before delivery call and when your technician not only arrived as promised but also changed the loaded trolley at our door when he noticed the dog droppings collected on its tyre we were even more impressed. Thank you again Wendy,
Great, polite and friendly
Just a quick note to thank you guys for the wonderful service you have provided.
The guys who delivered my order were great, polite and friendly. This is my second experience with appliances on line and both have been positive. One of the delivery drivers remembered being at our place for previous delivery (a few years ago now) and that also impressed me.
Patricia, Bridgeman Downs, QLD
Very impressed with the professional & prompt service
I have been very impressed with the professional & prompt service from Appliances Online. The website is easy to navigate, informative, product variety & availability is very good and the prices are unbeatable! I have now bought a w/machine & a few weeks later a vaccuum cleaner. When I called the customer service line about each product & new year delivery times, they were very helpful and professional.The admin emails & delivery confirmation calls were prompt professional and clear. The delivery men were fantastic - took great care, communicated with each other all the way up the staircase and were very thorough in their intructions while being fast & efficient. ...and took away both old products for free! So far both products are going very well, so I cant comment on aftersales service, and hope i never need to! I can totally recommend Appliances Online and have been telling all my friends to consider using them. Cindy, Maroubra, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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