I have purchase a Bosch washine machine WVG28420AU at 23/6/2019 and delivery and installed by Appliancesonline staff at 24/6/2019. Find this machine faulty when first use at 26/6/2019, after turn on or finished cycle wash, water keep going into the drum, make cloth wet again and can't perform dry function. I believe there is a manufacture fault on this one. I have ring customer support 1300 000 500 tell them what happen, Appliancesonline staff refuse replacement until they send technican try to fix, if can't fix then replace. I'm not agree with that , I believe their replacement policy is "you’re still entitled to a replacement or refund if it’s faulty or damaged, as per Australian Consumer Law. " Now, I believe the machine I received on 24/6/2019 has mauufacture fault that can't stop water go into the drum, I don't trust this one any more and I don't want a fixed machine when I 'm buying a new machine, I request Appliancesonline or Bosch can assist me to get a new replacement to me. Thankyou for your assist and attention BTW, I'm your loyal customer.

Machine broke down the first use and we are unable to arrange a service call. All the problem of the floods. Eventhough we don't live near the north coast area.

Unfortunately the washing machine leaves great big black marks on my white washing and the drying part of the machine doesn't seem to do what it is supposed to do, DRY!!!! I wouldn't recommend this machine to anyone, for a BOSCH i'm very disappointed.