The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Outstanding customer service
We want to thank you for providing us with the most outstanding customer service that we have ever experienced from any company. From the moment we placed our order for a GE fridge your company’s performance was highly efficient in that the sales support team was informative and friendly. However, it was when we experienced the problem created by the GE installers and saw the level of effort that your staff went to in order to ensure that we got a positive outcome to the problem that we were blown away. The commitment to us as your customers was outstanding despite the fact that the problems we experienced were not the fault of your company. Then to receive a personal visit from you, a senior executive, to check out the problem was special. Your and Sally’s actions have left us feeling incredibly valued as customers, so much so that we cannot ever see ourselves shopping for appliances elsewhere.
Thank-you.
Lyle, Rose Bay, NSW
Delivery was an excellent experience
Dear sir/Madam, I must compliment your Company on the smooth transaction & delivery of my Bosch Front Loader Washing Machine.
It was ordered on Sunday 14th, and delivered on Tuesday 16th. The delivery was an excellent experience, with the Guys on the truck informing me of the expected delivery times, and then keeping me updated to the hour, as promised. They were also very courteous and helpful. The bonus was that they were able to take the old machine away without any fuss.
This is the 2nd time that I have dealt with your company, and will have no hesitation in purchasing white goods from your Company in the future. AND I will certainly recommend you to any friends, relatives, and sundry.
Kind Regards, Janine, Manly, QLD
Very prompt service
Thank you so much for the delivery of my Electrolux fridge. We are so
happy with it. Delivery was good. When it was realised that the light
didn't work they arranged for a very prompt service, which was timely
and well done. The fridge itself is great! Lots of room for our family
of 4. I will be recommending this site to my friends and family. I was
thoroughly impressed! Gareth, Blaxland East, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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