The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Certainly put you top of our list for any future items
Dear Appliancesonline
Just a quick note to say how happy we were with the delivery of our fridge. Most impressive was the following:
1. You said you would deliver the next day and you did
2. You said the driver would ring an hour before delivery and he did
3. The delivery people unpacked the fridge and took away all the packaging waste
4. The delivery people installed and levelled the fridge
5. A very good price and free delivery.
Thanks very much - we will certainly put you top of our list for any future items and recommend you to our friends. David,
My appreciation to management for the professionalism and care
Thank you, washer arrived as promised this morning. Please pass on my appreciation to management for the professionalism and care that your delivery drivers took today. In the impersonal world of online, your drivers showed that you don't need a shop front to have good customer service! Thank you and well done. Geordie,
Very happy with the customer service
I just want to let you know that I am very happy with the customer service I received while purchasing my washing machine. The phone call last night from a lovely lady, set my mind at rest about delivery of my washing machine, and I had a good nights sleep. I would also like to thank the two delivery men who were very kind and nothing was too much for them. So thank you again for your service and I will not hesitate to purchase further products from you. Sonja, Tewantin, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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