The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very impressed with the professional & prompt service
I have been very impressed with the professional & prompt service from Appliances Online. The website is easy to navigate, informative, product variety & availability is very good and the prices are unbeatable! I have now bought a w/machine & a few weeks later a vaccuum cleaner. When I called the customer service line about each product & new year delivery times, they were very helpful and professional.The admin emails & delivery confirmation calls were prompt professional and clear. The delivery men were fantastic - took great care, communicated with each other all the way up the staircase and were very thorough in their intructions while being fast & efficient. ...and took away both old products for free! So far both products are going very well, so I cant comment on aftersales service, and hope i never need to! I can totally recommend Appliances Online and have been telling all my friends to consider using them. Cindy, Maroubra, NSW
Thank you for the fantastic service you offer
Just wanted to thank you for the fantastic service you offer. We ordered on a Saturday night and had our new washer Tuesday morning. Thanks so much. Linda , Meringo, NSW
Your web site, and your incredible efficiency
I want to say how totally impressed I am with your service. Your web site, and your incredible efficiency. I am so happy with you that I would always consider buying goods from you before going to a retail shop or another web company. Thank you Audrey,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Can this be recirculated rather than ducted? What accessories do I need for this? Kylie · 2022-01-08
Good Morning,
Thank you for this product question, this model is for ducted use only, there are no carbon filters available for this model as to reduce the overall smells coming back into your home.
I hope this information will assist you when shopping here with us at Appliances Online. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .