The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Going the extra mile to solve my problem
Appliances Online have been in constant contact with me to rectify the problem I have had.
Georgia in customer service is a real credit to the compalny and
quickly agreed to send me an LPG Mainifold to replace the Natural Gas
one.
It arrived within a couple of days and is being fitted on Wednesday by the plumber.
If only all customer service was as good as that of Georgia and her team, I would be a very happy man.
Well done Georgia and thank you once again for going the extra mile to solve my problem.
I have bought appliances before from Appliancesonline and never had
any problems, but it is at times when you do that you really find out
whether you are dealing with a professional company or one just
interested in moving boxes.
If all staff are as thorough and professional as Georgia, I would not hesitate to buy from them again. Great Service!!!
Heath, The Gap, QLD
Thank you for the great service
I purchased a Samsung Washing Machine from Appliances on Line. They rang me an hour before they were to deliver to my house, other companies could only say they would deliver in the morning or afternoon, delivery was free, they took away all the packaging and my old machine for free. Any time I need to buy another appliance I will deffinately go to Appliances on Line first. Thank you for the great service. Wendy, St Clair, NSW
Provided competitive pricing
I just wanted to drop a quick line to let you know that I have ordered
this fridge from you. Two weeks prior I had also purchased a Simpson
washing machine from you.
I must say that I am completely satisfied with both transactions. AOL
has provided competitive pricing and a level of service not available
from the normal retail channels. Your delivery / installation people
were courteous and helpful and both appliances were installed with the
minimum of fuss. Congratulations on providing an excellent service. I
will use AOL again and will certainly recommend you to friends and
colleagues. Peter, Castlehill, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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