The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
Such cooperative people it's a very pleasant change
Hi, I would like to compliment the manner and quality in the way I was
treated with your company from my one and only call. I needed a frig
in and I had a particular size space and I needed it the next day. I
called and I was put through to Colin. I explained my situation to him
and that was the end of it. He just kept at it until he found what I
wanted and what would fit into the space available. I was unsure and
he reassured me that he would send one the next day. He even said
don't pay if it doesnt fit send it back. At around 7.30am the next day
i got a call advising me that the frig would be arriving between 8 and
10am. Sure enough at that time the guys turned up measured the space
then brought in the frig. Perfect fit. Thanks. It is very rare today
to be treated by such cooperative people it's a very pleasant change.
Thanks again Frank Frank, Bellevue Hill, NSW
Delivery was on-time - the staff were efficient and friendly
Delivery was on-time - the staff were efficient and friendly. They ensured the machine was correctly set-up prior to leaving and took away all the paraphenalia - would happily purchase from AO again. Appliances Online customer ,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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