The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
We so appreciate the extra effort you and your manager put in
Hi John, Just a short note to thank you soooooooo much for your help with our fridge. What a drama it all ended up being! Who would have thought when I first placed the order it would become such a saga. We so appreciate the extra effort you and your manager put in to get us something asap. Believe me it was a long 3 & 1/2 weeks with a tiny bar fridge!! And the new one could not have arrived on a better day - Saturday being so hot we were actually able to have ice-cream and icy-poles. Very excited children as you can imagine. You were great at keeping me up to speed with what was or wasn't happening which was greatly appreciated. Believe me we'll be using you again (I'm measuring up the space for a dryer as we speak!). Thanks and have a great week. Michelle,
Great customer service
Thanks for a great customer service experience from start to finish. Great prompt responses from your customer service team replying to my emails. Great turnaround from the order process to the delivery. Delivery drivers rang to notify of delivery were there. Other retailers have a lot to learn. Once again fantastic service, will already have recommended Appliances Online to others Brendan, Mulgrave, Victoria
I am a very happy customer
I just wanted to thank you and the delivery man who delivered my
washer..when I came home, it was all set up and ready to use. I am
very happy with the site, and I have already recommended it to a few
people, and shall do so in the future...so thank you very much, I am a
very happy customer. Suzy :) Suzy, Gordon Park, Qld
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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