The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Delivered as promised the next morning on time
Thanks very much for the excellent service we received from you. We ordered our Fisher & Paykel washing machine from you on Monday morning and it was delivered as promised the next morning on time.The price included delivery,installation and taking the old machine away. The price was better than the so called discount retailers and there was no high pressure sales people. I will be strongly recommending you to all my family, friends and colleagues. Ashley,
Jamie attended to my call & was very helpful
I recently purchased a Fisher & Paykel fridge from you. Jamie attended to my call & was very helpful so just wanted to say I'm happy with the great service & would highly recommend others to purchase from you. Keep up the good work! Josephine, QLD
Very impressed with the professional & prompt service
I have been very impressed with the professional & prompt service from Appliances Online. The website is easy to navigate, informative, product variety & availability is very good and the prices are unbeatable! I have now bought a w/machine & a few weeks later a vaccuum cleaner. When I called the customer service line about each product & new year delivery times, they were very helpful and professional.The admin emails & delivery confirmation calls were prompt professional and clear. The delivery men were fantastic - took great care, communicated with each other all the way up the staircase and were very thorough in their intructions while being fast & efficient. ...and took away both old products for free! So far both products are going very well, so I cant comment on aftersales service, and hope i never need to! I can totally recommend Appliances Online and have been telling all my friends to consider using them. Cindy, Maroubra, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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