The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Two big ticks for the free delivery and removal of the old microwave
I just wanted to thank you for your efficient and friendly service. My microwave was delivered today (a week ahead of schedule) and the delivery chap was able to give me a 2 hour window ... unheard of! As a more "senior" citizen and being a little wary of on-line purchasing, I would thoroughly recommend your company. Two big ticks for the free delivery and removal of the old microwave.As my particular model was out of stock, I was constantly kept informed of its progress.Many thanks to all. Trish, Cremorne, NSW
You cant beat free delivery
Thank you very much for your wonderful modern online-outlet with old fashioned customer service. This has been the easiest white goods purchase I have ever made. Call received prior to delivery as requested, and arrived nice and early. The driver offered to discard all packaging if I wanted (which he then did happily), and removed my old machine. Love the traditional option of COD. What more could a customer want? I will definately purchase from you again as need arises, and will certainly refer your store on to others. You cant beat free delivery, free removal of old equipment, competitive pricing, ease of shopping from home (not dragging 2 kids to different stores), and delivery people whom are professional and courteous. Shopping with you online also gives the added benefit of comparing multiple outlets prices easily, plus doing product review searches before choosing a product. Allows a more informed decision making process. A.O. demonstrated time and time again your rea Chris, Caroline Springs, VIC
Amazed...
Amazed...
Here is my comparison:
RETAIL STORE:
My visit to a well known retail shop. Rude staff (apparently I interrupted their chat), didn't know the product (seriously reading the brochure to me) and then out of stock and had "no idea" when they would
get it.
APPLIANCES ONLINE:
Easy to use website,
Great phone advice regarding which model to choose,
Ordered online and managed to pick the wrong delivery date,
Emailed and fixed immediately,
Delivery people called as promised and set a time... then arrived on time (never happens in Canberra),
Really polite, sorted everything amazingly fast.
Ok, so I must admit I was waiting (actually expecting) something to go wrong. How do you get this level of service and substantially cheaper..?
Must admit I am almost hoping for something to breakdown so I can see the repair service... Do you helicopter people in..? ;-)
PS If you can give the delivery guys a pat on the back, they really did a great job getting appliances in and out of a tiny laundry. Matthew, Chifley, ACT
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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