The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Payment on delivery meant no risk
Goods were delivered when they told us they would be.
Payment on delivery meant no risk normally associated with internet transactions.
A very good outcome. We will use appliances online again.
Stephen, Ormiston, QLD
I was enticed by the free delivery
Hello, I just wanted to say thanks for the great service I received from your company. I ordered my dryer on Sunday (I was enticed by the free delivery) It arrived on the day I had chosen. I was actually going to call on the Tuesday morning just to confirm it would actually be delivered (as I have had problems in the past from other companies)but before I could even do that I got a call before 9am to say it would be delivered in 15 mins. On delivery the men were very nice to my daughter and did not seem to complain that it was 2 flights of stairs which makes a change. This proves that a system without person to person contact really does work and I find it preferable. Thanks for the great job, I will definitely use you again. Phillippa,
Professional, efficient and friendly
Thank you for replacing the microwave so incredibly promptly and efficiently. I sincerely apologise for my rather terse email over the weekend. The service here quite frankly is something one rarely experiences any more: professional, efficient and friendly. In this day and age it is all too easy to be cynical after many bad expeiences. I will most certainly be recommending this website of the highest regard to many people. Narelle, Kensington, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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