The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great Product, Great Price, Excellent Service
Dear Sales and Service Team,
I have rarely bothered to provide feedback to any online site - but am finally moved to comment based on the excellent service I received from you guys.
I originally messed up my purchase (it wasn't available in WA) - you guys called me (on a Sunday!) and found an alternate source and delivered it to me in WA (from Victoria) - ahead of your promised delivery date!!!
Many thanks for the effort in making my purchase;
Great Product,
Great Price,
Excellent Service.
If only you could make the ironing more pleasureable . . . . (You sold me an iron!)
Keep up the great work.
Cheers Jerom, Shenton Park, WA
Amazed at such excellent service
We ordered a Bosch dishwasher from Appliances Online yesterday morning, and were asked when we would like delivery to take place, so we said today. The very next email through told us the drivers start at 4.30 am, and they would call before 10 am. At 7 am today we received a call from a driver, who informed us they would be at our place at 8am, and they arrived on that exact time, brought the dishwasher up the stairs, removed the old one, and were finished in minutes. We are at Taree, which is approximately 260ks away, and received our dishwasher the very next day, and with nil delivery charge. I have mentioned this to several people today, and they are all amazed at such excellent service. This should make the H***** N*****s and B*** L**s look closely at better service and nil delivery fees. We will buy from Appliances Online again. Gary, Taree, NSW
VERY IMPRESSED!!
I would just like let you know impressed i am with the service that your company provided. As the customer, we were kept well informed of the procedure for the arrival of our new fridge, via text and email. The delivery arrived in the exact time frame that had been promised and the drivers took away our old fridge. I have been and will happily recommend your company to anyone. I am happy for you to post this on your testimonial page. The other great thing was the saving. Free delivery and a saving of about $200.00 on the fridge we ordered. In this day and age, every bit helps. SO thanks again appliances online!!
VERY IMPRESSED!! Ruth, Brighton, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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