The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Why can't everyone do that !
Would just like to say how pleased we are with the service offered by your
company. We would have no hesitation in recommending you to family and
friends. The communication has been first class and the phone call prior to
delivery is a great idea..why can't everyone do that???
We'll definitely use your company again.
Simon, Attadale, WA
Wonderful experience
What a wonderful experience, l had using your site, I bought a freezer, paying was so easy using Pay Pal, after having second thoughts l rang up and you were happy to refund my money. I then rang back deciding to go ahead with the purchase. The staff could not have been more helpful. The product arrived exactly between the times you said when you notified me early in the morning. I could not recommend your service more. Such a pleasure to do business with you and would not hesitate to use you again or recommend you to friends. Great job!!! Thank-you Judith, Altona Meadows, Victoria
I would recommend your company to all my friends
Hi, I just had to let you know how thrilled I am with my new washing machine, I ordered it yesterday at 11.38 and received it at a bit after 9.00am today, I was contacted before to let me know the time of delivery, I had already cleared the area and removed the old washing machine and taken it to the front gate and when the new one arrived it was simple to install and adjust for use. The men who delivered and installed it were very pleasant, polite and careful, I have now completed reading the instruction manual and my first load of washing is going around happily. I would recommend your company to all my friends as this type of service is not generally available via retail stores. The added bonus of not having to pay the $65 delivery fee is also very welcome and the price was very competitive. The time I have saved with travelling to retail outlets on buses and trains (I do not drive) is tiring and stressful and in future I will not even bother my next electrical purchase will def Patricia, Elizabeth South, SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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