The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
AOL price was better and they delivered the very next day as promised
I'm new to Australia and my transaction with Appliances Online is honestly at the very, very top of any company I've dealt with since moving here from the U.S. I had been waiting over a week on my dryer from another supplier with continued empty promises on its arrival before I discovered Application Online. The AO price was better and they delivered the very next day as promised and called when they said they would concerning the delivery. Everything was very professional and efficient and the customer service rep and delivery guys were also very friendly. I don't typically spend the time to do online reviews, but Appliances Online deserves a good one! Chris, Mosman, NSW
8.00am Here on time! 10.00am - doing my second load of washing
I ordered a new washing machine last week, and asked for delivery today. 7.30am received phone to let me know the delivery would be in 30 minutes. 8.00am Here on time! 10.00am - doing my second load of washing. Brilliant service! The delivery men were polite and efficient. They connected my new machine and took the old (22 years old!) machine away for me. You can't ask for better service than that. Thank you so much for the wonderful customer care. PS. The washing machine is fantastic and at a great price! Rhonda,
The service was great
Just to let you know we were very happy with the service provided by your company in the supply of our new washing machine. The freight to north queensland was unbelievably fast the service was great and the washing machine is excellent.It is simple to use and has a great variety of cycles and most importantly it cleans the clothes realy well in a normal time (some front loaders are sooo slow). All in all very satisfied, top job. Andrew, Mount St. John, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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