The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Absolutely fabulous
Absolutely fabulous. I have been telling anyone who is prepared to listen to how my oven broke down and I had bought on line and had it installed just 2 days later.
The delivery guys were great, they were there when they said they would be and had it completed in record time. They checked it was working and took away all of the rubbish including the old oven.
I cannot thank them enough and will definitely go through Appliances on line if any of my other appliances fail. Thankyou Hazel, Balmain, NSW
Extraordinary service and excellent communication
Good morning,
I would like to thank you very much for another outstanding transaction.
When I first ordered our new oven and cooktop for delivery on 9 April, you
told us that you couldn't deliver until 22 April as the products were not
in stock. After we explained that we really needed them on 9 April for a
new kitchen installation, your team bent over backwards to source the
appliances and meet our delivery date. We cannot thank you enough for this
extraordinary service and excellent communication. Your delivery team rang
yesterday morning around 7 to advise delivery would be between 8 and 9 and
they arrived at 8.30 - perfect! You really do deserve all the positive
feedback you receive. Many thanks again!
Niki Glover
Central Coast, NSW, Australia Niki Glover, UMINA BEACH
Impressed by the way my delivery was executed
I was very impressed by the way my delivery was executed. On ordering the appliance, I received a email outlining what will happen on the day of delivery and it was precisely so. Thank you and good luck. Ada, Linley Point, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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