I just bought this new fridge( even though my old fridge was still working perfectly) because of it's 4 star energy rating and the dimensions suit the space in my kitchen. I would have preferred a white fridge but stainless steel was only available in this model. I was understandably extremely disappointed when the freezer drawers didn't slide open or shut without them coming off the rails everytime, which prompted me to contact Appliances Online, who arranged a service call from Samsung reps. The technician who came fixed the problem by replacing the drawer and rails and adjusting them accordingly. This is actually a faulty design issue that needs to be addressed by Samsung, who should take note, particularly after their exploding washing machines fiasco! During the whole ordeal, Appliances Online staff have been quite helpful and courteous, particularly Andreas in the Service department. As a l8ng standing customer always recommending Appliances Online to family and friends, I still have no reason to change that recommendation.

It started to leak gas after only 5 years. $150 technician visit to find out it is more convenient to replace it. Now the whole thing is going to the landfill. Unbelievable!

i have had my new fridge for about a month now. I was very limited for choice, as fridges seem to have become taller. Not many would fit in the existing cavity. This fridge is smaller in capacity but it is still a great product. The best feature is the roll out drawers in the freezer...so smooth to operate and much easier to find things. The ice maker is great too.