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Specifications & manuals
Legendary service
Delivery, services & returns
Questions & answers
Specifications & manuals
Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
On time and drivers friendly
I was happy
with the service I received; Delivery was on time and drivers friendly. Alex, Kelvin Grove, QLD
Very impressed with the professional & prompt service
I have been very impressed with the professional & prompt service from Appliances Online. The website is easy to navigate, informative, product variety & availability is very good and the prices are unbeatable! I have now bought a w/machine & a few weeks later a vaccuum cleaner. When I called the customer service line about each product & new year delivery times, they were very helpful and professional.The admin emails & delivery confirmation calls were prompt professional and clear. The delivery men were fantastic - took great care, communicated with each other all the way up the staircase and were very thorough in their intructions while being fast & efficient. ...and took away both old products for free! So far both products are going very well, so I cant comment on aftersales service, and hope i never need to! I can totally recommend Appliances Online and have been telling all my friends to consider using them. Cindy, Maroubra, NSW
You are an asset to your company
I wanted to personally write and thank you for your great service at a time when I was very frustrated. I bought a washing machine from you in December 2006, a Samsung JV1455. In May it stopped working and since then I have had 4+ service calls over 4 months with the machine going to and from the workshop for repairs numerous times. Even after speaking to Samsung I could not resolve this. Thank you for understanding and delivering me a new machine shortly after our discussions. You are an asset to your company, so keep up the great work as this sets you apart. I will definitely recommend you and make my next appliance purchase from Appliances Online. Ian,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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