The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
One of the best retail experiences I have ever had
I don't normally offer feedback especially via Facebook, but I felt compelled to offer some advice for anyone that is looking for an appliance...I recently purchased a wine fridge from Appliances Online due to the item offered, the unbeatable price, the free delivery & peace of mind with the extended warranty. I can honestly say that this has been one of the best retail experiences I have ever had in terms of communication, value for money, timely transaction & dealings with staff. Thank you!!! John, Maylands, WA
Fantastic service. Punctual, helpful and a good communicator
A good, basic no-nonsense wine fridge. Temperature stays constant and low noise operation. Must make mention of delivery man, Ilan. Fantastic service. Punctual, helpful and a good communicator. After unfortunate mix up with delivery times, he did his utmost to make sure I got my wine frig before the weekend. Much appreciated. Two thumbs up! Appliances Online customer,
Old fashioned service
I would like to compliment your company once again on its service.I sent
the email below and the next morning one of your gentlemen from Sydney
telephoned to arrange for another dryer to be delivered today and the original
machine to be sent back to the manufacturers as it was possibly faulty. True to form, the driver phoned early this morning and arrived on time
at 10am. As the driver wanted the box to cart the original machine, he quickly
unpacked the dryer and put original one in the box. My husband has had a stroke
and is not able to do these things, so I was extremely grateful that it was done
without being asked. Old fashioned service again. The drivers were very
pleasant young Indian men who were certainly good ambassadors for Appliance on
Line. It makes such a change nowadays to get a job done properly and for
people to turn up within a time frame.Many thanks and I will be
recommending your company to my friends and Val, Beaumaris, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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