Product Ratings & Reviews

We value authentic feedback from customers who have purchased and used our products. Ratings, reviews and customer photos help other shoppers make informed decisions. Appliances Online’s customer reviews are independently managed by Bazaarvoice to support transparency and authenticity. From time to time, verified buyers may be incentivised in exchange for submitting an unbiased review. With over 107,000+ reviews across our product range, let the star ratings and customer testimonials help you find the best appliances for your home!

Customers can submit a star rating, written review and optional photos for products they have purchased. You may be invited to leave a review via email following your purchase, or you can submit a review via your account. To help protect your privacy, please ensure any photos or content you upload do not include personal or identifying information (such as addresses, street signs, or other location details).

By submitting a rating, review, photo or other content (“Review Content”), you agree that:

Your Review Content reflects your genuine experience and honest opinion of the product;
You own or have the necessary rights, permissions and consents to submit the Review Content; and
Your Review Content is not confidential or proprietary.
You grant us, our related entities and our third party providers (including Bazaarvoice) a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display your Review Content in any media, including marketing and promotional materials.

We may display your first name, initial, location or other non-identifying attribution alongside your review at our discretion.

We will publish both positive and negative reviews, provided they comply with our moderation guidelines and applicable laws. We reserve the right to reject, remove, or decline to publish any review which does not comply with these terms or our moderation guidelines. Where possible, we may edit content to remove non-compliant elements (such as personal information or service-related comments) without materially altering the overall meaning of the review.

Be relevant to the product and based on your genuine experiences using the product;
Not include any unlawful, misleading, defamatory, offensive, obscene, profane, abusive or discriminatory content;
Not include any spam, advertising or promotional material;
Not include any URLs or external links;
Not include any personal information (e.g. phone numbers, email or residential addresses) which could identify you or anyone else;
Not mention competitors or the specific price you paid for the product;
Not include any content unrelated to the product (e.g. delivery or customer service complaints); and
Be submitted for the correct product.

If you have feedback about your service experience or questions about our policies, please contact us.

Products are rated on a 1 to 5 star scale, with 5 being the highest rating. The overall star rating displayed represents the average of all published reviews for that product. The total number of reviews contributing to this rating is also shown.

On product detail pages
On product listing pages
In marketing materials and communications

If you have any questions about product ratings or reviews, please contact us.

Shop Most Trusted Brands

Feedback is everything to us. We want to know what you think and what your experience was like. We’re happy to share that 85% of our customers rate us 9 or 10 out of 10, and that our NPS score, which is an industry measurement tool that measures how likely you are to recommend us, is in the 80s while the industry average is 12.

Meaning, 85% of our customers actively recommend us to friends, family or co-workers.

Yep, free delivery for even the biggest, bulkiest items. Upstairs or downstairs, nothing scares our delivery guys. Our team can reach more than 95% of all Australians and we deliver next day in most major metro areas. You’ll choose the day that suits you best at checkout, and we’ll let you know what time we’ll be there on the day – which means no sitting around waiting for us.

When you purchase a new washing machine, fridge, freezer or microwave from us, we’ll connect it absolutely free of charge for you. We’ll also take away your old appliance if you don’t want it anymore, and we’ll make sure there’s no left over mess after installing your new appliance.

If your new appliance needs a more complex installation (dishwashers, ovens, rangehoods, stoves, air conditioners, Insinkerators, BBQs and TVs), we offer a professional paid installation service that’s carried out by our very own Winning Services team. You can see all your options on the product and checkout page or you can call us on 1300 020 020 to find out more.

Don’t break your back moving that old fridge or oven, our strong delivery team will remove and recycle your old appliances free of charge. We offer this service for any old appliance – we just ask that it’s disconnected, empty and ready to go when our team arrives with your new appliance. And if it isn’t disconnected on delivery day, no sweat, we can come back to pick it up when it is.

Our commitment to giving you legendary service means that we’re available to speak 24/7. We’re always open to take your call, email or chat. Whether you need advice on your next appliance or you if you want to track an order, call us anytime on 1300 000 500.

We won’t disappear on you after you’ve bought something either – we’re here for the whole journey. In the unlikely chance something goes wrong with an appliance you’ve bought, you can contact us directly and we can do all the legwork organising a service or repair for you.

At Appliances Online, providing you with the best experience in the world, is at the heart of what we do, day in, day out.

Our commitment to delivering Legendary Service, includes going above and beyond for our customers, at every stage of their shopping journey.

As our customers are at the centre of everything we do, we have created our Legendary Value Promise, which is our commitment to provide you with our award-winning Legendary Service.

We love giving you options, and that’s why you can pay in a wide variety of methods at Appliances Online. Whether you want to pay via PayPal, Credit Card, Zip Money, or AfterPay, we have a wide array of options for your convenience.

We accept Visa, MasterCard, and American Express, with no surcharge. *All services are subject to our Trading Terms, available here.