Why Buy From Us?

FREE delivery*

Free Delivery is provided Monday to Friday within metropolitan and other selected areas. Excludes certain products/brands and is subject to reasonable access

To check if your suburb is eligible for free delivery, please visit our Delivery Service page.

You can also check whether you are in our delivery zone by entering your postcode or suburb in the 'set location' bar at the very top of this page.

*Full delivery info is available in our Trading Terms

Flexible delivery options

Appliances Online delivers to most areas of mainland Australia.

Next-day delivery is available for metropolitan areas. Please check our Delivery Service page to see if your suburb is eligible.

You may request a date for delivery on the checkout page and we will do our best to arrange delivery on that date.

As an added convenience, we will give an estimated time for the delivery (usually a 2-hour window) on the morning of your delivery.

FREE connection

Not only will we deliver your new appliances, we can connect them – free!

Free connection is available for most new microwaves, refrigerators and washing machines (to existing plumbing and electrical connections), at the time of delivery.

We offer this service in Melbourne, Sydney, Perth, Adelaide, Brisbane, The Gold Coast, Canberra, Geelong, Newcastle and Wollongong. Simply select the 'connection' option during the checkout process.

If you need your new appliance to be professionally installed, we can also make a separate booking with our team of fully licensed handymen. Visit our Installation Information page for full details.

Removal & recycling*

At the time of delivery, we can also remove your old appliances or mattress. All you need to do is check the 'removal of old disconnected appliances' box during the checkout process.

Old appliances being removed from your home must be similar to the new appliance to be delivered, and fully disconnected from power, water, and gas (gas disconnections must be performed by a licensed plumber). All clothes dryers need to have been taken down from wall brackets prior to our arrival.

If you are having your new appliance installed by one of our qualified technicians, they will disconnect your old appliance for you at the time of installation.

Appliances Online works in conjunction with our recycling partners to ensure old appliances, mattresses and product packaging are recycled responsibly where possible.

You’ll be happy to know that up to 75% of your old mattress will be recycled and turned into new products such as: Roof sheeting, carpet underlay, matting and mulch, kindling, animal bedding, and even acoustic panelling.

Please note that our free delivery, connection and removal service may not be available or offered for proforma and agency products. Proforma and agency brands are those that retailers do not hold stock of and instead, do their own deliveries of their own products. Once you have entered your postcode at the top of our website, the product pages will reflect which services are available in your area for your chosen appliance. If you have any concerns, please feel welcome to call us on 1300 000 500.

*Full details are available at our Delivery Service page.

24/7 Australia based customer support

Our Sydney-based customer service centre is open 24 hours a day, 365 days a year.

This means that even if your fridge breaks down at 3am on Christmas Day, you call us and speak to a real person.

Our team is friendly, helpful and knowledgeable. We really know our stuff – some of our appliance experts have been in the industry for 20+ years!

We'll do whatever it takes to impress our customers, so give us a call today and experience our award-winning service: 1300 000 500.

For customers living overseas, contact us on (+61 2) 9694 0400.

We are, quite simply, awesome – but don't take our word for it!

What makes Appliances Online unique is the fact we've tailored our business to what our customers want. We aim to provide you with all the assistance, advice and information you need to find a product that suits your budgets and needs.

We pay attention to every piece of customer feedback we receive and provide swift assistance where needed.

Read what people are saying about Appliances Online on Facebook, – over 370,000 fans could not be wrong.

Appliances Online rated number one by 6,000 CHOICE members!

In July 2022, 6,000 CHOICE members voted Appliances Online as the best online shop for overall satisfaction:

"Appliances Online topped every category in our survey. We've had plenty of good feedback for Appliances Online anecdotally over the last few years, and even this writer has had some good experiences. For such a young company (2005) to have gained so much ground over the last decade is a good thing." - Matthew Steen, Director of Reviews and Testing, CHOICE

To find out more, read the survey results at CHOICE

Source: CHOICE members survey results 2022

Canstar Blue 2022 Most Satisfied Customers - Electronics Retailers

Canstar Blue 2022 Most Satisfied Customers - Electronics Retailers

Appliances Online was rated the best electronics retailer in Canstar Blue’s review, achieving five-star reviews in ALL categories! These include customer service, value for money, checkout experience, product range, website experience, and overall satisfaction.