Why Buy from Us?

We’re proud to say we don’t just talk the talk - we’ve been consistently recognised by the likes of CHOICE, Canstar Blue, Finder and more for our unbeatable customer service, value, and online experience. From winning Australia’s Most Satisfied Customers to being crowned Best Online Appliance Store multiple years running, the accolades speak for themselves. See all our honoured awards and accolades here.

Whether it’s Christmas Day or 3am on a regular Tuesday, if something goes wrong, we're here for you. Our friendly, knowledgeable customer service team is based right here in Sydney and is available 24/7, 365 days a year. So, if you need help, just give us a call on 1300 000 500 or open an online chat – we’re always happy to talk!

We know how important it is to get your new appliance without any hassle. That's why we offer free delivery, Monday to Friday, in metropolitan areas and selected locations. Just pop your postcode into our 'set location' bar at the top of the page to see if you're eligible. Want to know more? Check out our Delivery Service page.

*For all the details, take a look at our Trading Terms.

Getting your new appliance up and running shouldn’t be a hassle. That’s why we offer free connection for most microwaves, fridges, and washing machines, right when we deliver. Available in major cities like Melbourne, Sydney, and Brisbane, it’s as simple as selecting the 'connection' option at checkout. Need something more? We can arrange professional installation too – just visit our Installation Information page for more details.

Wherever you are in mainland Australia, we've got you covered. Need your appliance fast? If you’re in a metro area, we can often deliver the very next day. You can even choose your preferred delivery date at checkout, and we’ll do our best to make it happen. On the day, we'll let you know a 2-hour window for when to expect us, so you can plan your day with ease.

Don’t stress about getting rid of your old appliance – we can take care of that too! When we deliver your new one, we can remove your old one, as long as it’s similar in size and fully disconnected. We’re big on recycling, so we work with our partners to ensure your old appliances and mattresses are recycled responsibly, turning them into new products like roof sheeting and carpet underlay.

*For full details, check our Delivery Service page.

At Appliances Online, we’ve shaped our business around what you want. We listen to every piece of feedback and are always ready to lend a hand. But don’t just take our word for it – see what our 370,000+ Facebook fans have to say!

In July 2022, 6,000 CHOICE members voted us as the best online shop for overall satisfaction. We've been voted Number One AGAIN by over 3,500 CHOICE members in November, 2024!

We topped every category in the survey, and for a company that started in 2005, that’s a big deal! Want to know more? You can read the full survey results at CHOICE.

We were also rated the best electronics retailer in Canstar Blue’s review, scoring five stars in all categories – from customer service to value for money. We’re proud to be your trusted choice for appliances!