Appliances Online’s Awards and Accolades

Since we launched in 2005, Appliances Online has been on a mission to deliver the best shopping experiences in the world. Through 24/7 shopping and customer support (with real people!), Free Next Day Delivery†, Free Connection§ of many appliances, and Free Removal‡ of old ones for safe recycling, we have changed the Australian appliance market for the better. While we’re proud of what we’ve achieved, none of it would have been possible without the incredible people behind the scenes and the customers who gave us a go.

From our dedicated customer support team and product experts, to our website developers, warehouse staff and delivery drivers - every person has played a role in building a brand that Aussies trust. And to the customers who took a chance on a new way to shop, and shared that experience with others, we are also truly grateful. Together, all these individuals have helped us grow into Australia's largest online appliance retailer.

We receive heartwarming feedback from our customers every single day, but over the years we’ve also enjoyed recognition from some of the most trusted names in retail and consumer advocacy. Highlighting everything from customer satisfaction and service excellence to innovation in the online shopping experience and value for money, these awards, as Darryl Kerrigan would say, are going straight to the pool room!

"With three wins in both the Electronics Retailer and White Goods Retailer categories, Appliances Online was the most awarded retailer in this year’s (2024) awards. The awards are voted for by 10,000 Australians who have recently bought products across a range of categories, with the survey conducted by research and insights firm Dynata on behalf of Finder. Appliances Online won the following Finder Customer Satisfaction Awards: Most Loved Brand, Top Value Brand & Legendary Service across both Electronics Retailers & White Goods Retailers."

"Appliances Online is the most loved whitegoods retailer brand of 2024 according to our extensive survey. It performed well in all metrics with particularly high scores for product range, customer service and product rating. It also received a 91% trustworthy rating, making it this year's undisputed winner." - findershopping.com.au

"Together with 10,000s of Australian consumers, WeMoney evaluated and assessed popular products based on key attributes, such as Ease of Use, Reliability, Functionality, Effectiveness, and Durability, focussing on what matters most to everyday consumers. Overall Satisfaction : Given to the brand that demonstrated exceptional value, product quality and reliability, as well as ease of use for everyday consumers. Best for Quality : Given to the brand that offers the highest quality product, irrespective of price. Best for Value : Given to the brand that strikes the perfect balance between offering the best value, without sacrificing product quality or reliability.

Appliance Retailer of the Year WINNER : Appliances Online
Best for Online Experience WINNER : Appliances Online" - WeMoney.com.au

"The Retailer Awards is marked as the pivotal event for the retail sector. Celebrating its tenth year, the awards highlight customer experience excellence across Australia and New Zealand and attract some of the best talent the retail industry has to offer."

We're thrilled to be named Best Online Store at the Inside Retail Retailer Awards 2025, marking another proud moment for Appliances Online. This award reflects the passion and dedication of our entire team - from the developers behind our site to our customer support heroes and warehouse legends.

Appliances Online has been recognised as one of Australia’s top customer-experience leaders, ranking #4 nationally in Power Retail’s Most Loved Retailers Report 2025. Evaluated using the Power Retail P.R.I.C.E Index-a combined score of NPS (58), CSAT (90.63%) and Effort Rating (1.5)-the report highlights our ability to make big-ticket shopping seamless, supportive, and stress-free. Power Retail credits our success to fast & free, reliable delivery, Free Connection and Free Removal services and our expert 24/7 Sydney based customer support that guides shoppers well beyond checkout. This recognition reinforces our mission to provide the best shopping experience through legendary service by offering convenience, efficiency and an unforgettable customer experience.