Got a question about Appliances Online? Here's a list of answers to some of our most popular queries:
Appliances Online is an Australian family-owned business that started up in 2005 and has been growing ever since.
Appliances Online is part of the Winning Group, which has been operating for over a century, since 1906.
Our head office is based in Redfern, New South Wales, and we have our own warehouses in Sydney, Melbourne, Perth, Brisbane and Adelaide.
Here are six good reasons:
Full terms and conditions are available in our trading terms.
No. Although Appliances Online has its own warehouses, delivery networks, and an Australia-based customer service centre, we do not have showrooms or physical stores.
Our aim is to help you find the right appliance for your needs without having to visit a showroom.
To help you choose the right product for your needs, we try to provide:
If you have a question about any of our products, you can always call us and speak to a real person on: 1300 000 500.
The Appliances Online Extend Your Hand program provides financial support to a variety of charities.
We can. Learn more about the Appliances Online Commercial Division here.
Yes we have!
We're proud to have been presented with the Online Retailer Industry Awards (ORIAs) in 2011, for Best Customer Experience, and for Best Site Design & Optimisation.
We also won two My Business Awards in 2011: the PWC Award for Best Medium Business, and ActionCOACH award for Outstanding Excellence.
Take our video tour, which will guide you through the basics of how to use our site.
We don't manufacture products ourselves at Appliances Online - we're a retailer of appliances from a variety of Australian and international brands.
While different brands manufacture their products in different countries, all products sold at Appliances Online are imported to our Australian warehouses before being sold to you.
Appliances Online deals directly with manufacturers, so we will only sell brand new, in the box products with a full Manufacturer's Warranty. We sell no factory seconds or second-hand products.
For more information, view our factory seconds policy.
Check out our buying guides for detailed advice regarding each of our product categories, including:
Unfortunately there is no industry standard for testing noise or decibel ratings - each manufacturer conducts its own tests under different conditions.
Wherever possible, we provide the manufacturer's information, but this is not yet available for all of our products.
Upon request, we can provide an approximate lead time for when the item will become available in our warehouse again. This varies by manufacturer and could be anything from a few days to several weeks.
This means that you have the option to order the product now and wait for it to arrive, whereupon it will be delivered to you straight away, or wait until the item is back in stock before making a purchase.
However, if you need an appliance urgently, we recommend choosing an alternative model. If an item is out of stock, our website will automatically provide a list of alternative appliances on the product page.
You can always contact our customer support team on 1300 000 500 for further advice about suitable alternative appliances.
If your item is out of stock and you would like to wait, we'll communicate any changes to the product's estimated time of arrival as soon as these details are passed on to us by the manufacturers.
Yes, all of the products sold by Appliances Online come with a full Manufacturer's Warranty.
For additional peace of mind, extended Customer Care Plans are also available for purchase when you make your order.
For more information, see our Warranty Page.
If a product breaks or experiences any other issue within the manufacturer's warranty period, you can contact the manufacturer to ask for service or spare parts. All you'll require is a copy of your Appliances Online invoice that you will have received with your delivery (or had sent in the mail).
The manufacturer will then arrange a suitable time for their local service agent to come out to assess and hopefully fix the problem. However, most small appliances have no "in-house" service so you may be required to take it to your nearest approved service agent.
Manufacturer contact details can be found on each manufacturer's page on Appliances Online, or our team can put you in touch. If you need a new invoice sent out, we'll be happy to organise this - just call us on 1300 000 500.
See our Return Policy for more information regarding the replacement of defective goods.
To make a claim under our Care Plan, please call the Care Plan contact number below or refer to our Care Plan brochure under "How to make a claim". The brochure also includes information about pick-up and delivery for products to be repaired.
Customer Care Plan contact number: 1300 100 824 nationwide.
Business Care Plan contact number: 1300 375 308 nationwide.
If you have any additional queries with respect to our Care Plans, please give our team a call on 1300 000 500.
Yes we do!
Appliances Online has a Best Price Guarantee, which means we will match any advertised price for a brand new, identical, in-stock appliance (including delivery and any other costs).
For example, if another retailer's catalogue lists a new, in-stock washing machine of the same model for $500 plus a $50 delivery fee, we'll sell the same model to you for $550, so you can enjoy our award-winning service.
To match a price, the product must be:
We will NOT price match:
We match the advertiser's TOTAL price, including all fees and shipping costs.
See our Price Policy for more details of our Best Price Guarantee's Terms & Conditions.
By making your purchase with Appliances Online instead of another retailer, you get all the benefits of shopping with us in addition to a great deal, including:
Click on the Price Match Guarantee icon next to the product's price, read through our policy and complete the application form.
Alternatively, call our Customer Care Team on 1300 000 500.
Be sure to have the competitor's price information handy, as we'll need a link or a copy to confirm the details.
Online, you can pay with Visa, MasterCard or American Express. You can also pay using PayPal.
Offline, you can pay at the time of delivery with a credit card, provided you live in one of the metropolitan areas or regional centres serviced by our team. Just remember to select the COD option at the online checkout.
Our online checkout system is secured and encrypted to protect your credit card information from malicious code. Our site is also scanned daily with security software to prevent any outside interference.
The security of PayPal is managed by it's respective site.