The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Order placement was simple and efficient
Received great service fom your organisation.
Initial phone in and order placement was simple and efficient. Price though not the best covered all items in one package, ie purchase, delivery, removal of packing and old stove.
The delivery was "better" if that is possible, they were 1st rate, punctual, phoned ahead, quick, friendly and good humoured, nothing was a problem. Hope the stove package is as good as your "package".
Your company should go from strength to strength.
Edward, Newport, QLD
Better service than I would get from a retail store
Thanks.
I must say that everything about my experience with Appliances on line has been great.
Monday 5pm order to be delivered the next day
Tuesday 8am delivery time confirmed 11-1
10:30 am change order before delivery, from 602mm Simpson to 565mm Fisher and Paykel – I should have measured before I ordered!
11am delivery truck shows up but no problem with leaving on the truck. They missed Dave’s call
Wednesday 9am New dryer delivered.
Much better service than I would get from a retail store, and at no time did anyone say “not my problem” Steve, Cremorne, NSW
Very impressed with your company
I just wanted to let you know that I was very impressed with your company. Alysa was very helpful with my enquiry on your chat website she answered all my questions. I then placed my order that morning, and my kitchen sink was delivered the following day. All staff members were very helpful and polite. I will recommend your company to my friends. Michelle, Underwood, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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