The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
premium service!
I received my Samsung washing machine today and just wanted to congratulate you on the premium service and complete process from start to finish. Everything happened as you quoted it would on the website and yesterday when I called with a query re delivery time you did your best to accommodate my request in a friendly manner. I will certainly be back for my next purchase of a fridge hopefully soon and I will be highly recommending Appliances On-line for exceptional service and VALUE also. Thankyou Phillipa, PEREGIAN SPRINGS, QLD
From start to finish your service has been *'exceptional'*.
Good Morning
We are writing to tell you how impressed we are with your service. To be
honest we had never heard of Appliances on Line till the technician told us
on Tuesday.
From start to finish your service has been *'exceptional'*. This morning,
PJ and Corey phoned on our mobile and home phone, letting us know they
would be here in 15 minutes. They were here on time and so professional,
fast and efficient and friendly.
We will *definitely *be using your website in the future when we require
any other appliances. We will also tell all about how exceptional your
service quality is.
Thank you to everyone concerned, from the person who accessed the order
online, through to admin staff and warehouse and delivery staff. Laurie and Jill Metcalfe, SHERWOOD QLD
My financial advisor suggested I have a look online
I just wanted to tell you how fabulous you are!! Living in remote WA it is hard to find just what you want I wanted to replace my old non-working Westinghouse free standing gas oven with something similar. The only thing on offer in my town yesterday was an Emelia for about $1300. It is a nice unit and I was tempted to buy it when my financial advisor (my Dad) suggested I have a look online to find a cheaper solution. I found a simple oven that suits my needs and will be delivered for less than $900. What you do is great, thank you very much, I look forward to receiving my new stove soon.
Joy, Karratha, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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