The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your company offers everyone the same service
Hi, Just wanted to thank you for the prompt and courteous service offered by both your delivery and online support section. My washing machine turned up on time and intact. As I live in a rural location sometimes it is hard to get a competitive price, but your company offers everyone the same service, both city and rural pay the same, well done and thank you. If I need any other appliances I will certainly be contacting you. Megan,
24 hour turn around from order to delivery
I took delivery of the goods yesteday (verty impressed with your company's efficiency - 24 hour turn around from order to delivery) and paid by Visa. Cheers. Priya, Wentworth Falls, NSW
Excellence in customer service
Appliances Online did what they said they would do! (This can be a challenge for some companies, in my experience.) They would ring prior, which they did. They gave me a 'window of time' for delivery, which occurred. They would provide excellence in customer service, which was provided. I have been very impressed. Glenda, Montmorency, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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