The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Very impressed
I was very impressed with the service that I received from The company and the people who delivered the goods. There was a problem which was promptly sorted, which was not the fault of the company. I was very impressed. I would definitely use the company again ,and have already been recommending you to other people........Thankyou for a great service.
Barbara, Wantirna, VIC
Customer service i received over the phone was top notch
I recently purchased a fridge from you guys, and was
slightly hesitant having worked for one of the big
electronics retailers before, and have heard horror stories
about other online sites. I can happily say though that I
have absolutely no complaint in any area of the transaction.
Great price, FREE and prompt delivery, and the customer
service i received over the phone was top notch. They solved
all my concerns and actually stuck to every word that I was
told. Will be making all future white goods purchases
through you guys.
Cheers,
Shaun Shaun,
I was enticed by the free delivery
Hello, I just wanted to say thanks for the great service I received from your company. I ordered my dryer on Sunday (I was enticed by the free delivery) It arrived on the day I had chosen. I was actually going to call on the Tuesday morning just to confirm it would actually be delivered (as I have had problems in the past from other companies)but before I could even do that I got a call before 9am to say it would be delivered in 15 mins. On delivery the men were very nice to my daughter and did not seem to complain that it was 2 flights of stairs which makes a change. This proves that a system without person to person contact really does work and I find it preferable. Thanks for the great job, I will definitely use you again. Phillippa,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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