The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I will definitely buying from you again
Hi I ordered my fridge on Tuesday and it arrived on Thursday. I coulnd't believe how fast and hassle free the purchase was and the driver (Sukh) was courteous and very efficient. I will definitely buying from you again! Anna, Hawthorn, VIC
People who are obviously customer focused
I would just like to compliment you on great service. I had a courtesy
call from a very nice man this morning advising that my Insinkerator
would be delilvered this afternoon. My item has just been delivered by
two very nice courteous young men who are a credit to your company.
Thank you for make this purchase hassle free and for having people who
are obviously customer focused. Won't hesitate in recommending you to
friends. Thanks again. Lesley, Tweed Heads South, NSW
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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