Job Vacancy: Customer Support Team Member

November 14th, 2011


Appliances Online is looking for a motivated Customer Support Team Member to join our growing team.

•    Start immediately
•    Become a valued team member in a supportive & fun environment
•    Convenient Edgecliff location – close to public transport & parking

The Company:
Appliances Online is Australia’s number one online appliance retailer. Providing online shopping that brings customers competitive deals and award winning customer service. Since its conception 5 years ago Appliances Online has doubled in size every year and we are now looking to expand our team with highly motivated customer service/sales professionals.

As a Customer Support Team Member you will be responsible for answering a high volume of calls in relation to both new and existing customers. Experience in the appliances industry will be beneficial but not essential as full training will be provided.

You will be responsible for selling whitegoods and providing the best pre and post-sale customer support. Provide fast, efficient responses to email enquiries whose content range from in-depth appliance knowledge to a simple date change. You will be part of a fun, and energetic team that is focused on offering the best customer experience on the net. You will enjoy being part of our “one in all in” ethos. We are looking for a team player who is able to step up when things get super busy.

Skills & requirements:

•    Previous sales or call centre experience will be highly regarded
•    Excellent telephone manner
•    Commitment to quality customer service
•    A motivated, proactive and positive approach
•    Ability to up-sell
•    Ability to work as part of a team, with or without supervision
•    Strong work ethic, honesty & integrity
•    Ability to work a rotating roster between the hours of 7am – 11pm Monday – Friday and some weekend work

This is an exciting opportunity to be part of a highly successful business and a young and dedicated team. Our office is located in Edgecliff close to public transport. If you think you are the applicant that we are looking for please apply as we are looking to start people immediately.

Please forward a covering letter & resume to our Human Resources officer Emma Hlasiuk:

Louise is a writer with a passion for appliances, especially those that involve food. She is particularly fond of ovens because they enable her to make cake. Apart from baking Louise also enjoys listening to alternative music, dying her hair various unnatural colours and writing poetry that has been described (by her Nan) as 'quite nice'. On her appliance wish list is a Hello Kitty toaster and 'Hero' the barking dog-shaped hot dog maker. She lives in Sydney. Google+

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