Testimonials and Reviews

Wonder what our customers have had to say about us? Here is just a sample of our testimonials on display. Please note that these are real testimonials from real customers, which have not been edited in any way.

Received my new Fisher and Paykel fridge today. Delivery was prompt after I was contacted and the delivery man helped me install my fridge (had to take kitchen door off to get fridge into kitchen and delivery man reassembled everything).

1st time purchaser on behalf of my son- all went to plan- delivery man efficient & on time. Will buy again soon
Ed

Hi - We ordered a fridge on Saturday and it arrived today. We are over the moon about the service and value that you offer. From browsing your website to choose a product, right through the ordering and payment process, it just couldn't be easier. We got your web address from Choice Magazine and I'm writing to them letting them know that you are an excellent place to shop. I've sent the link to everyone in my distro list and facebook. Well done and thank you.
Appliances Online customer

I would like to bring to your attention the efficient and quick service delivered by two of your workers - Jim and Nathan.
Last night I had a LG refrigerator delivered and the item had a paint chip right in the middle of the door. So the fridge was not plugged in or used. I was given the choice of a discount or a replacement fridge. As we have guests arriving from the US tomorrow morning, I could not wait till Fri for a replacement fridge so I accepted a discount on the purchase price. Nor did I want our old fridge sitting in the middle of the dining room til Friday. I was assured that the old fridge would be removed tonight.
Well this morning Jim and Nathan arrived, took the old fridge levelled off the new fridge and were most personable and pleasant in their manner, as well as being efficient in their job.
I would like to thank you for arranging the prompt pickup of the old fridge and compliment Jim and Nathan too.
Two years ago we bought a washing machine from you and now a fridge. With service like this I will be buying from you again and will be telling all our friends about the great prices and service your company offers.

Thank you very much.
Tony

Thank you very much for your help. I've never ordered such a big appliance on line and you've made it so simple.
Vally

Great service & price. Delivery damaged oven replaced ASAP, with excellent communication. Will recommend to all. Thanks again, Matt.
Matt

Fantastic...! Easy navigation and friendly support staff. My experience with a previous purchase was excellent. Staff went out of their way to help find products that weren't listed online. Staff product knowledge and expertise in product info was exceptional. Competitive prices and a great online shopping experience all round. Happy to recommend to friends - 100%.
Georgie

This is my first time to your site. What fantastic service I have received. I spoke to Colin about the delivery of my purchase and he was extremely helpful. The price of the product was excellent, and delivery was free. What more could I ask for! Great!!
Appliances Online customer

Thank you so much! Very good service and the installation was so quick. Appreciate all the help.
Janice

Thanks Peter,
This has been my first experience doing business with Appliances online and it has been very good, especially the delivery guys.
I appreciate your attention to fixing the last bit of this transaction.
Dennis

Guys (especially "Andrew") Many thanks for a beautifully sweet transaction. Customer service from start to finish has been magnificent. The product, the price, the assistance, the delivery and installation have been wonderful. Thank you Andrew and your mighty installer team. I'm coming for more soon. I'm spreading the AOL gospel to my friends. Thank you so much.
Mike & Roni - Victoria.

Hi Guys
Thanks heaps for the great service and speedy delivery of the item I ordered on Wednesday. It has just arrived, not able to check if all is ok, but I'm certain it will be.
Thanks again **Will highly recommend your site to all my family and friends
Diana - West Hindmarsh, SA

Hi Andrew
I just wanted to say a big thankyou for your time, effort and all your work in assisting me with my purchase. I found this to be a great shopping experience. Appliances Online were very professional from the first contact I made right through to the delivery of the products and payment.
I have no hesitation in shopping from appliances online again and am happy to recommend you both to family and friends.
Thank you very much
Chris

Hi,
I am writing to say that the experience with Online Appliances has been great. I ordered on Tuesday, got the delivery on Wednesday being fully informed of when the delivery would occur. The delivery guys were fabulous.
I will use Online Appliances again and recommend to our friends. A pleasure to business with you.
Jo

Just wanted to send positive feedback for the wonderful service we received from appliancesonline.com for our recent purchase. We were extremely satsified with the quick delivery, pleasant customer service and extra dyson kit thrown in at no cost. You have gone above and beyond. Thank you again. We will be repeat customers!
Jenny

Hi Appliances Online, Ordered in the afternoon and delivered next day 7:30am. Less than 24 hr. Reliable and honest.Looks like i know where to get my future white goods. Keep up with the good reputation.
Leslie

Thank you, Very quick turnaround and they took my old appliance away as well. Great customer service!
Mark

Thank you for the wonderful service and a most pleasant delivery person everything went smoothly and without delay.
Thelma

Delivery was on-time - the staff were efficient and friendly. They ensured the machine was correctly set-up prior to leaving and took away all the paraphenalia - would happily purchase from AO again.
Appliances Online customer

Thank you for the service that we have received from you. It has been an absolute pleasure dealing with your company. Everything that you said you would do, was done. I have recommended your website to others and will continue to do so - well done!!
Appliances Online customer

Cheers guys I tracked it down, I can't thank you guys enough, you actually did what said you would I have passed on your details to several people up here and my sister in Canberra
Mark

Hi Guys, just wanted to say thanks for putting together such an excellent service! This is the second time we have used Appliances Online and both times everything has been perfect. What you say is what you do and these days that is hard to find. Keep up the good work!
David

All aspects of this service have been fantastic. I can sit at my desk in Adelaide and order items for delivery in Melbourne. If I had to organise it another way it would be too hard. Also the prices are very good.
Brad

I would like to advise how impressed I was with the excellent service from your company on Order No ******. You contacted us on day of delivery and driver arrived on time. He was so helpful and pleasant. I am a very happy customer and will certainly recommend and be a return customer on my future appliance requirements. Congratulations to a your great team at Appliance Online.
Jean

We were most impressed with the service we received from Dave when discussing delivery options over the phone. Very reasonable prices and free delivery, can't go wrong.
Lisa

Fantastic site, fantastic Staff they where really helpful when i was stuck making a decision.
Appliances Online customer

Excellent service, great price and on time delivery. I would certainly recommend your company to anyone.
Garry

Appliance Online has so far the greatest customer service we have ever encountered in Australia. It's human, genuine and straight to the point in serving customers. Please keep on this as part of your business's greatness. We will be happy to deal with you guys again surely.
Ilin

Thank you for a fuss-free and stress-free shopping experience. Communication was excellent, delivery speedy and delivery personnel friendly and helpful with the installation of appliances. I would gladly recommend to any of my friends and family.
Edwin

Thanks so much for doing all your website promised without a hitch. We were most impressed by the service you provide and would certainly consider purchasing other appliances from you. We hadn't expected the hour before delivery call and when your technician not only arrived as promised but also changed the loaded trolley at our door when he noticed the dog droppings collected on its tyre we were even more impressed. Thank you again
Wendy

Just wanted to say thanks. You promised me it would be next day delivery and it would have been if the driver had called me to say he was there. Doesn't matter he is coming today. You have the best prices and fantastic, helpful, happy staff. "I'll be back"
Susie

Thank you so much Appliances Online. EXCELLENT service, great prices. Will be using you over and over and over again. Special shout out to the delivery boys from VIC - AMAZING team work, so very helpful and friendly!
Elly-Mae

The whole experience was excellent!
Michelle

Thank you for the excellent and efficient service you have provided. 24 hours from the time I placed my order online to my front door delivery! ... simply amazing. I will definitely recommend your excellent service to all my friends and work colleagues. I am so impressed with your amazing customer service. Thank you so much
Julie

Received order today. Thanks so much for your great service. I will be sure to shop with you guys again
June

I write to thank you for providing an excellent service, I cannot get over that there is a company out there today offering such great service. Three Cheers to your company. Thanks
Kerrie

Thank you very much. This is the second order my husband has made with your company and the service has been excellent. We will definitely recommend your company to our friends.
Sue

Just wanted to let you know I found your site really convenient and was very happy with getting my appliance the next day. Thanks
Sarah

A note to say thanks a lot Andrew for the great after hours service from you and Colin - a no mess no fuss purchase. 5Star++ Rating. Thanks again
Stephen

I want to say how totally impressed I am with your service. Your web site, and your incredible efficiency. I am so happy with you that I would always consider buying goods from you before going to a retail shop or another web company. Thank you
Audrey

Hi Andrew, Your customer service is very exemplary! I have been very happy with the service from Online Appliances with the exception of the delivery service. But you have also fixed that one too! I would definitely recommend Online Appliances to my friends and relatives and I will use your service again in the future. Thank you and keep up the good service!
Reinilda

Thank you for the great customer service! I will be buying from you again next time I need an appliance & will be recommending you to others too!
Courtney

This was the first dealing we have had with Appliances Online & we will certainly be recommending you to our family & friends. We were naturally very cautious about our first online purchase from an unknown (to us)company so far away but everything was just fine. It is also important to be able to speak with a real person if the need arises.
Peter - Brisbane

Didn't know where to put this, but just wanted to add to your already wonderful list of testimonials by saying that I was extremely happy with the product, and particularly the service. I was phoned the day before the delivery date I requested and given an approximate time, and an hour before that the driver called to let me know how far away he was. On time, friendly, efficient, hassle-free. Will definitely be recommending to others. Thanks so much!
Lisa - Noble Park, Victoria

Thank you for the excellent and efficient service I will definitely be recommending your store to all my friends and associates.
Michelle

I have used your company when working with Aussie Home Loans doing their office fitouts you supplied to the following sites Barrack St Sydney Labradore Qld Adelaide SA Canberra ACT. Thank you once again for your service.
Kerryn

Hi Andrew,
Your customer service was excellent. You promptly followed up our concerns and did something about it. We are happy with the purchase and we have recommended applicanesonline to other family and friends. Thank You
John

Hi,
Just wanted to provide you some feedback with regards to the delivery person (I am sorry I didn't catch his name) who just delivered the below product.
He was wonderful, extremely nice & professional....I would really appreciate this message getting back to his management. Based on that experience I would purchase from appliances online again.
Naomi

I would like to send my thanks on wonderful service. I have referred your service on to my friends & family. Thank you again, I will definitely be coming back when in need of anything else.
Katherine

I would just like to thank you for the great service. I thought there may be a problem with delivery between Christmas and the new year. But our new fridge was delivered two days after it was ordered (I asked for the extra day to make room. I could have got it next day). We are very happy with the purchase and will definitely be coming back for any future appliance purchases we intend to make.
John

I would like to thank Marcel for all of his help with getting us our new stove before Xmas. The price & free delivery was just fantastic. I can not thank you enough. Thanks
Fiona

Andrew, you have done it again!!! worked your magic. Delivery is usually next day but due to the Christmas rush I was prepared to wait the couple of extra days you said it would take. I was at the movies, deliverers called my husband and they appeared within the hour of the following day. This company gets better with age.. Can't wait to buy something else...
Lesley

Just to say thank you for your excellent service and that the delivery was actioned in a good and timely manner. I will have no hesitation in recommending you to others. Have a Good Christmas and a safe New Year.
Daglish

Hi, I just wanted to thank Peter for his efforts in resolving the mix up with my delivery. I'm very pleased with my purchase and Tony the delivery man was great. He was very friendly and went above and beyond when helping me with my connection.
Victoria

I just wanted to say I think Appliances On Line is very efficient and I will definitely use u again!
Marion

Thank you for such wonderful and efficient service our appliance arrived today .. we will recommend your store to all..
Julie

Great price, free delivery, and no hassles. I'm impressed, and will be buying from you guys next time.
Gordon

Hi Andrew, just to let you know that the replacement has arrived as is installed and working. Many thanks for the prompt service - we are looking to buy a house sometime in the not too distant future and we will definitely be looking at AppliancesOnline for any new stuff we may need. I'll also be quite happy to recommend you to friends.
Barry

Thank you very much great service, the product is great and arrived so fast on board the delivery truck of a driver who actually had a clue very rare.
Paul

Hi, I just wanted to say a big thank you for your fantastic service. Great product and great prompt service. Thanks again.
Shaun

I have to say that this was one of the easiest appliance purchases we have ever made. We have been most impressed with the whole process and will use this service again.
Philip

WOW what service, ordered on line 2.00pm yesterday and delivered 8.30am this morning!! Just think I used to waste my time and petrol driving around seeking best $$$ from G******,B*** ***, R********** etc., I will definitely use and highly recommend Appliances Online for further purchases of whitegoods. Again THANKS
Judie

I've just discovered your site and it is great. We will be needing a new fridge, dryer and convection microwave in coming weeks and I will definitely be ordering from you. I spoke to Campbell and he was very helpful.
Jo

You guys have the best site I've found for what is available in compact appliances. At least now I know who makes them and what their model numbers are. Really sorry I'm in Canada because I would love to shop online from your well organised and informative site!! Bless you for giving me the info I needed.
Lois

Thank you for the fantastic service, especially Dave who has been wonderfully helpful. Will recommend your online site to anyone looking for appliances.
Judi

Thank you for my delivery today excellent service & friendly delivery man. Love the price & product. will shop again
Deborah

Thank you for a very professional service, the product was best price, and hassle free delivery i'll be using you guys again!
Cori

Dear Appliances Online,
People are quick to criticise and rarely forthcoming with praise for a job well done. Just wanted to let you know that I have used your website on several occasions for personal and business use. On each occasion I have found when you factor in delivery and removal costs that your company is by far the best value for money and most convenient means of purchasing appliances, delivering and installing appliances. Thanks again for making a simple task even easier.
Nathan

Thank you for the prompt delivery of my products and efficient customer service. Although goods have not been installed yet and checked for operation, I doubt any problem will surface and that my positive regard to all I have had contact with will change. I have already recommended this company to a number of people. Thank again
Martin

I would just like to say that I am very pleased with your service and delivery. I was telephoned an hour before delivery, and the delivery was made down a narrow path and entrance perfectly without a mark on the appliance and installed perfectly and old appliance etc removed. I would have no hesitation in recommending your firm to friends.
Vivienne

Just letting you know how impressed we were with your customer service, product quality and price! We will certainly be purchasing future products through you -and so will our friends.
Margarent

I would like to say thank you to Appliances Online for such wonderful service!! I ordered this product yesterday about 3pm and it was delivered and installed around midday with a minimum of fuss. I can't believe how easy it was after dealing with another company and waiting over 7 weeks. I will certainly make your company the first stop when looking for any other appliances in the future... Once again thanks for such professional service.
Lesley

Great dealing with you. Absolutely first class service with no problems at all. Will always deal with you and recommend you to all. Thank you.
David

Machine arrived shortly after 1 o'clock very helpful delivery men couldn't wish for better service I know where I'll be buying my white goods in future I'll also be spreading the word. Thanks again.
Robin

Just wanted to say a big thank you for your excellent service and website. I have worked at an on-line retail store and I know how much work goes into keeping the website easy to use, up to date, as well as to deliver on time. You business excels at all these. I cant believe I ordered in the afternoon and received the next day. Fabulous! I will be ordering again and telling all my friends. Thank you and congratulations.
Melissa

We received our order today as requested. We would just like to say what a good job. Brilliant. We will be using you guys again in the future. Well Done. Thanks.
Nigel

Thanks for the great service - ordered at 12:55 Monday and delivered by 8am Tuesday, very impressed indeed.
David

Just a quick note to thank you for your wonderful service... Absolutely outstanding! Every dealing I had with you and your company was easy, efficient and all delivered with friendly and outstanding service. I can not commend you enough, or thank you enough for making this whole transaction such a pleasure. So thank you, and i would recommend you and your business to anyone. A most welcome surprise in an industry that is most often so unreliable. Well done John and thank you very much!!
Lara

Guys thanks so much for going above and beyond with my order. Its good to see quality customer service in operation. The appliance arrived mid morning Tuesday.
Jamie & John

I would just like to compliment the delivery men on efficient and very personable service. To be honest I have been so impressed with Jaime in Customer services and Appliances Online in general, I will be recommending your services and will definitely be purchasing from yourselves again.
Michelle

Hi David, This is the first product I have bought online, just wanted to comment on the service from phone call to delivery was excellent, Thank you.
Lynn

To whom it may concern Thank you very much for the prompt delivery, your delivery men were very polite, cheerful and great to have a laugh with. I will definitely refer your business to all my family and friends.
Rudsyn

I would like to thank you guys for the prompt service, I am impressed. Thanks to the delivery and installation guy - very helpful and courteous
Keat

Hi, I just want to thank AppliancesOnline for your fantastic service, great choice of products, good communication, quick and easy delivery and friendly site. I have purchased several products from you for over 12 months now and have found your pricing to be very competitive and delivery very quick. What more could a customer ask for?!! I recommend you to all my friends!
Sue

Appliances Online - Receipt Hello, The order was delivery exactly in date and time and was exactly the kind of gift my daughter would have expected.
I wanted to thank you so much for having delivered in date and time. It's the first time where a site is asking me to choose a date within a couple of available delivery dates. And the first time the date is respected so exactly. The 22th at ten o'clock I got a mail from my daughter telling me that the gift where received and received in super good condition ! Here in France I have to order two weeks before just to expect me to get it for Christmas and then to pray every day not to get it in January !!! And no one will ask me on which date I would prefer to be delivered. Helas you know France is within the so called old continent !!!!! So thank you so much again and Merry Christmas to all of you.
Daniel

Very fast and efficient service!!! Never before have I bought something cheap online with this type of service. Keep it up!!! Definitely would recommend you to all my friends.
Appliances Online customer

Great service! Thanks for delivering product on time and for providing another alternative product as the one we ordered was not available. Happy customer.
Felicity

Comprehensive and far more on offer at better prices than large retailers. we are very happy with the fridge we bought and the prompt free delivery. Will be using this site again for future purchases.
Appliances Online customer

Shopped around everywhere but couldn't find a better service or price anywhere! LOVE appliances online! Service call centre are so helpful and friendly (P.S thank you Colin!)! Delivery was quick and the guys who delivered it were great! Thank you Appliances online!! I am loving my fridge and Washing machine!
Ye Sul

Great service & price. Delivery damaged oven replaced ASAP, with excellent communication. Will recommend to all.
Matthew

Fantastic...! Easy navigation and friendly support staff. My experience with a previous purchase was excellent. Staff went out of their way to help find products that weren't listed online. Staff product knowledge and expertise in product info was exceptional. Competitive prices and a great online shopping experience all round. Happy to recommend to friends - 100%.
Georgie

This is my first time to your site. What fantastic service I have received. I spoke to Colin about the delivery of my purchase and he was extremely helpful. The price of the product was excellent, and delivery was free. What more could I ask for! Great!!
Appliances Online customer

Thank you so much! Very good service and the installation was so quick. Appreciate all the help.
Janice

This has been my first experience doing business with Appliances online and it has been very good, especially the delivery guys. I appreciate your attention to fixing the last bit of this transaction.
Dennis

Thank you. Excellent service. Easy to operate website and very professional and pleasant installers.
Appliances Online customer - Australia

Once again you have done a marvellous job. Prompt delivery as always and the best prices. Great staff. Thank you so much
Alison - katoomba, NSW

Thank you for a site that actually helped me find the info I wanted quickly and easily. I especially liked being able to narrow my search in fridge freezers by style (freezer on top, frost free) and specific dimensions, as my fridge opening is wider but shorter than average. Kudos to the designer for thinking about how the consumer wants to use your site (rather than what is currently "in" ).
Greg - Australia

What a great company. Great prices, fantastic customer service, communication second to none and no mess no hassle delivery. I can't believe you take the packaging and the old appliance away. Without doubt the BEST online shopping experience. You should all be proud of yourselves. Don't worry I'll be back
Brian - QLD

I recently purchased a fridge from you guys, and was slightly hesitant having worked for one of the big electronics retailers before, and have heard horror stories about other online sites. I can happily say though that I have absolutely no complaint in any area of the transaction. Great price, FREE and prompt delivery, and the customer service i received over the phone was top notch. They solved all my concerns and actually stuck to every word that I was told. Will be making all future white goods purchases through you guys. Cheers, Shaun
Shaun

Appliances online are great- they are cheap, quick and efficient, website is easy to use, and they delivered exactly when they said they would, plus the delivery guys were so lovely. If I ever have to buy more appliances, I will definitely use appliancesonline again.
Clinton

Wonderful Service very professional. Saved looking around for a washing machine very happy with the delivery and punctuality and service and price would deal with them again and recommend to friends. Graeme Lake Illawarra N.S.W March 16th 2011
Graeme Lake - Illawarra

Thank you Appliance Online for the fantastic service.I ordered a Fridge,Washing machine and few other stuff and from the first point of contact until the delivery it was a very pleasant experience.Very professional,helpful and friendly staff from sales,customer service and delivery was just amazing. Looking forward to do business with you guys in future. Wish you all the success in future.GREAT WORK!!!!!

Asalangika Desilva - Werribee,VIC

Appliances Online Australia I just Love, Love, Love that you have brought the opportunity for ordinary people like us the ability to buy, win, and compare appliances in the comfort of our home. I remember finding you by chance, on a sidebar advert. I usually don't pay much attention to those. But I am glad I did take notice, becauseI was in the market for a vacuum cleaner and after looking at all the stores and comparing prices, then asking a question on your home page about the Dyson Vacuum, I purchased the Motorhead, and can only say that the response to my email, the service, speed of deliver and PRICE was nothing short of spectacular! Thanks for making life so much easier for many of us Australians that work and don't have time to go out and shop till we drop hehehehehe (Big Thumbs Up*
Leonie Easterbrook - Sheldon, Queensland