Trading Terms
Please read these product terms and conditions carefully as they set out the terms
under which Appliances Online trades.
Prices
The prices payable for the items that you order are clearly set out in the web site.
All prices are inclusive of GST. The price of the items does not include the delivery
charge. Prices can change and our latest price is always displayed on our website
www.appliancesonline.com.au and not any third party websites.
Availability
If for any reason beyond our reasonable control, we are unable to supply a particular
item, we will notify you as soon as possible.
Delivery
Delivery will be made to the address specified by you. Please note that our standard
delivery of products is within Australia. Deliveries may be made to you by our contracted
delivery drivers, our contracted courier company or directly by the manufacturer.
The delivery method will be organised by Appliances Online. We do our best to deliver
to you on your requested delivery date and will contact you as soon as possible
if this can not be done. If you request multiple delivery dates for an order you
will be charged a delivery charge each time. If for any reason we can not deliver
your full order at the same time you will not be charged for additional deliveries.
If you wish to change the delivery date then please give us no less than 48 hours
notice prior to delivery. If you are not at home for a requested delivery then we
reserve the right to charge you $50 again to redeliver your order. To receive next
working day delivery the product(s) must be in stock and the order placed by 2.30pm.
You also need to be in our next day delivery area.
Connection
In Melbourne, Sydney, Canberra, Geelong, Newcastle and Wollongong we also offer
free connection for refrigeration and laundry appliances (excluding washing machine
pedestals). We can also offer this free service to other Metro areas including Brisbane,
Perth, Adelaide and The Gold Coast for Dishlex, Electrolux, Maytag, Simpson, Westinghouse
and Whirlpool.
In selected areas, you can request that our delivery team connect
your freestanding washing machine, washer/dryer, fridge, freezer or dishwasher ($130
dishwasher connection fee).
Connection can be carried out to an existing standard domestic appliance water connection
situated within one metre of the appliances location and to a suitable existing
10 amp socket within reach of the appliance's power lead. Included in the connection
will be the removal of transit brackets.
All gas installations, connections and/or disconnections must be
performed by a licensed plumber. All mains wired electric cookers should only be
connected by a qualified electrician. We do not currently offer any installation,
connection and/or disconnection service on gas or mains wired electrical products.
The delivery team will be unable to connect your new appliance if:
- The old machine is not disconnected
- Any electrical/plumbing supplies needed fail the delivery team's testing or are
considered unsuitable.
- Any water supply needed cannot be isolated or is unsuitable.
- Any drainage/waste facilities needed are unsuitable.
- Mechanical adjustments are required to the appliance(s) to overcome such things
as water pressure problems.
- Alterations to existing plumbing and electrical connections are required.
Disposal / Removal
In Melbourne, Sydney, Canberra, Geelong, Newcastle and Wollongong, you can request
that our delivery team dispose of your old appliance for free. Old appliances being
removed are to be like or similar to the new delivered appliance. This must be done
at the point of order. We can also offer this free service to other Metro areas
including Brisbane, Perth, Adelaide and The Gold Coast for Dishlex, Electrolux,
Maytag, Simpson, Westinghouse and Whirlpool.
All goods for removal and disposal must be disconnected from all water, electrical
and gas supply in advance of the goods being removed.>
Removed goods are deemed to have zero value.
We do not currently offer any disconnection service on gas or mains wired electrical
products. All gas disconnections must be performed by a licensed plumber. All mains
wired electric cookers should only be disconnected by a qualified electrician.
Cancellation
If you wish to cancel your order we ask that you advise us at least 48 hours before
your planned delivery date and you will receive a full refund. Inside 48 hours or
where the goods have been delivered to you and are as new (have not been used or
connected), a 20% restocking fee will apply. We reserve the right to charge you
to collect the goods and to charge you for any damage that may have occurred whilst
the goods have been in your possession, if necessary. All Cancellations must be
processed via Appliances Online . For further information and charges please see
the Returns section of the Terms and Conditions.
Returns
If goods are faulty, following confirmation by the manufacturer, you may return
them free of charge by calling 1300 000 500. If you do decide to return the goods
to us for any other reason a charge will apply for collection. Refunds will be made
by the same method used for the purchase. If for any reason you need to return an
item within 2 working days of receiving the delivery, please call the Appliances
Online customer help line on 1300 000 500 and advise a member of our team that you
wish to return the product and give the reason for return. We will then organise
for the goods to be collected by our courier. The goods are usually collected within
3 days. The charge for collecting goods will be the delivery fee of the area, in
areas with a delivery charge less than $50 the charge for collection will be $50.
You as the customer have a duty of care for the product whilst it is in your possession.
If products are damaged by you and subsequently returned, a charge will be made
to repair the product to its original condition. Please be aware that where repair
is not economically viable no refund will be made.
Payment
You can pay with any Visa, Mastercard or American Express card you may pay via Cash
On Delivery using cash, cheque or credit within our Greater Sydney and Newcastle
delivery area. Your payment card details will be encrypted to minimise the possibility
of unauthorised access or disclosure. Authority for payment is given at the time
of order. You will be charged for items at point of order. Our liability to you
in respect of an order shall be limited to the value of that order, and we shall
not be liable to you for any economic loss, loss of profit, loss of revenue, loss
of business, wasted expenditure or depletion of goodwill, as a result of our negligence.
Which arise out of or in connection with an order.
Product Information
Appliances Online makes all efforts to ensure all prices and product information
is up to date and correct at the time of display, however takes no responsibility
for any incorrect information that may appear, and has the right to refuse any order
which may contain mistakes. It is the customers responsibility to ensure that product
information is correct when purchasing any new appliance.
Commercial / Business Purchase
Products sold are sold under the terms and conditions set out by the products manufacturers
terms and conditions. Products sold to businesses large or small do not have the
same warranty as domestic customers warranties, in many cases the warranty is void
if used in any commercial appliacation. In most cases the warranty is limited to
90 days and in some product categories it is nil. A business extended warranty plan
is available please enquire.
Customer Services
If you have an order query, please click
here to email us or call us on 1300 000 500.
Appliances Online
2 - 16 Salisbury St, Silverwater,
Sydney 2128.
(please note this is
an office only NOT a showroom)
ACN 115 622 172
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